HOTEL GENERAL MANAGER (GM) AT PREMIUM SWISS HOTELS AND RESORTS | HOTEL GENERAL MANAGER JOBS IN ABUJA

About Company:

Established in 2015, Premium Swiss Hotels & Resorts, boasts a specialized team in the hospitality industry, with experience spanning across 25 years. Our head office is located in Zurich – Switzerland, and our regional offices are; Cairo, Egypt – Middle East & North Africa, Abuja, Nigeria – West Africa, Nairobi, Kenya – East Africa.

Job Description:

We are seeking a visionary and results-oriented Hotel General Manager to take full command of our property’s operations and strategic direction. This is a top-tier leadership role designed for a seasoned hospitality executive who can bridge the gap between world-class guest experiences and robust bottom-line profitability.

As the General Manager, you are the ultimate steward of our brand. You will lead a diverse team of department heads, manage complex P&L structures, and engineer marketing strategies that capture market share. Your mission is to ensure that every facet of the hotel—from the lobby to the back-of-house—operates at peak efficiency while maintaining the highest standards of safety and luxury. If you have a proven track record of transforming hospitality assets into high-yield, top-rated destinations, we invite you to lead our team.

Requirements:

1. Operational Excellence & Departmental Synergy

• Holistic Oversight: Direct all day-to-day operations across Front Office, Housekeeping, Food & Beverage (F&B), and Engineering to ensure a seamless "Guest Journey."

• Standard Operating Procedures (SOPs): Implement and enforce rigorous brand standards to maintain consistency in service quality and physical property maintenance.

• Service Recovery: Act as the final point of escalation for guest concerns, turning potential dissatisfaction into long-term brand loyalty through expert problem-solving.

2. Financial Stewardship & Revenue Management

• P&L Ownership: Develop and manage annual budgets, monitor monthly expenses, and execute cost-control measures to maximize Net Operating Income (NOI).

• Yield Optimization: Collaborate with Sales and Revenue teams to analyze market trends, adjust pricing strategies, and drive RevPAR (Revenue Per Available Room).

• Capital Expenditure (CapEx): Oversee property improvements and vendor contracts to ensure long-term asset value and operational efficiency.

3. Leadership, Culture & Compliance

• Talent Orchestration: Recruit, mentor, and inspire a high-performing leadership team. Foster a culture of accountability, professional growth, and "service-first" mindset.

• Safety & Regulatory Governance: Ensure the property remains 100% compliant with local health, fire, and safety regulations, as well as licensing and labor laws.

• Stakeholder Relations: Manage high-level relationships with owners, corporate partners, and external suppliers to ensure smooth business continuity.

Qualifications and Skills:

Professional Profile

• Experience: Proven track record as a General Manager or Senior Executive in a high-end hospitality environment.

• Education: Degree in Hotel Management, Business Administration, or a related field.

• Financial Acumen: Deep mastery of financial reports, P&L management, and revenue management systems (RMS).

• Leadership: Exceptional decision-making skills and the ability to lead diverse teams under high-pressure conditions.

Core Competencies

• Strategic Planning: Ability to develop 1–3 year growth maps for the property.

• Communication Mastery: Polished verbal and written skills for interacting with guests, staff, and investors.

• Analytical Thinking: Proficiency in interpreting data to adjust marketing and operational tactics.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidate should send their CV and a brief cover letter to: hr@premiumswisshotels-resorts.com using the Job Position as the subject of the mail.

Note: Only shortlisted candidates will be contacted.