PERSONAL ASSISTANT, CCRO - CUSTOMER RELATIONS AND EXPERIENCE AT MTN NIGERIA | PA, CCRO - CUSTOMER RELATIONS & EXPERIENCE JOBS IN NIGERIA

About Company:

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

Job Description:

We are seeking a proactive, highly organized, and discreet Personal Assistant. In this role, you are more than an administrative support; you are a strategic gatekeeper and the operational engine behind the CCXO’s office.

You will act as the primary point of contact for the Executive, managing complex logistics, cross-examining high-level documents for policy compliance, and ensuring the CCXO remains focused on the mission of delivering world-class customer experience. This role requires a professional who can handle sensitive data with absolute confidentiality and execute administrative tasks with "zero-error" precision.

Requirements:

1. Executive Gatekeeping & Liaison

• Primary Interface: Serve as the point of entry for all communications (confidential mail, high-level calls, and digital correspondence) to the Executive's office.

• Sensitive Matter Management: Handle peculiar issues and highly confidential departmental information with the utmost discretion and professional maturity.

• Stakeholder Coordination: Liaise between the CCXO and internal/external stakeholders, ensuring all inquiries are addressed or routed appropriately.

2. Logistics & Calendar Governance

• Strategic Scheduling: Manage the CCXO’s calendar and travel arrangements. You are expected to proactively negotiate scheduling conflicts and determine feasible alternatives to maximize the Executive's time.

• Filing & Documentation: Develop and maintain a "gold-standard" filing system (both electronic and physical) to ensure documents are retrievable within seconds.

• Conflict Resolution: Anticipate potential logistical bottlenecks in travel and meetings, resolving them before they impact the Executive’s schedule.

3. Technical Admin & Quality Control

• Compliance Oversight: Cross-examine all documents intended for the CCXO’s review to ensure they meet MTNN’s rigorous quality standards and internal policy compliance.

• Data Synthesis: Collate monthly activity reports from across the Customer Relations and Experience units, synthesizing them for executive review.

• Presentation Excellence: Perform high-level quality control on presentations and spreadsheets, ensuring perfect formatting, data integrity, and error-free output.

Qualifications and Skills:

Professional Profile

• Education: First Degree in any related discipline. Must be fluent in English.

• Experience: 1 – 3 years of experience in a specialized administrative or secretarial role.

• Environment: Proven experience working within a medium to large-scale organization (telecoms or corporate services experience is an advantage).

• Technical Proficiency: Advanced skills in Microsoft Office (Word, Excel, PowerPoint) and digital filing systems.

Core Competencies

• Discretion: Absolute commitment to maintaining the confidentiality of sensitive executive information.

• Attention to Detail: An obsessive focus on quality control, formatting, and proofreading.

• Resourcefulness: The ability to work independently, troubleshoot logistics, and manage high-pressure deadlines.

• Interpersonal IQ: Exceptional verbal and written communication skills to represent the CCXO effectively.

Salary

Application Closing Date: Not specified

Application Instructions:

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