WHATSAPP CUSTOMER SALES CLOSER AT FUTURE MOVES RECRUITMENT AGENCY | CUSTOMER SERVICE JOBS IN NIGERIA

About Company:

Future Moves Recruitment Agency is a licensed full-fledged Human Resource firm with extensive expertise and experience in human Capital development and staffing. Future Moves has exceptional expertise in Talent Sourcing, learning & development, talent management, HR Outsourcing & Payrolling, HR planning & Consulting, Policy Drafting, Culture Change and Organisation Effectiveness by designing and implementing interventions which identify the core areas of development to enhance the overall growth and competitiveness of your organization

Job Description:

We are seeking a highly responsive, emotionally intelligent, and results-driven WhatsApp Customer Service Executive to join our front-line team. This role is far more than traditional support; it is a high-performance sales position that requires the ability to build trust instantly, provide expert beauty consultations, and convert high-volume inbound leads from advertisements into paid orders.

The ideal candidate possesses a deep understanding of cosmetics particularly shade matching and can navigate complex customer objections with patience and persuasive flair.

Requirements:

Lead Conversion & Sales

• Rapid Response: Manage and respond to all WhatsApp enquiries promptly, ensuring that lead momentum is maintained.

• Consultative Selling: Guide customers through our product range, providing expert advice on product selection and precise shade matching for foundations.

• Closing & Upselling: Convert daily inbound leads into confirmed orders by handling objections confidently. Actively identify opportunities to upsell and cross-sell complementary RLG Cosmetics products.

• Follow-Up Discipline: Maintain a rigorous follow-up schedule with interested prospects until a conversion is achieved.

Brand Representation & Operations

• Professional Communication: Adhere strictly to approved brand scripts, pricing structures, and delivery policies while maintaining a warm, professional tone.

• Escalation & Resolution: Handle customer complaints with emotional intelligence, resolving issues promptly while protecting the brand’s reputation.

• Data Management: Keep chat records organized and updated to ensure seamless handovers and accurate sales tracking.

Qualifications and Skills:

• Communication Mastery: Exceptional written communication skills with the ability to convey warmth and expertise through text.

• Sales Acumen: A persuasive, sales-oriented mindset that understands how to close deals without being "pushy."

• Emotional Intelligence: The patience to handle high daily volumes of diverse customers and the confidence to manage difficult conversations.

• Product Knowledge: A strong interest in or knowledge of the beauty industry, particularly in helping customers find the right foundation shades.

• Core Attributes: Must be proactive, highly disciplined, and accountable for daily sales targets.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hrbp4@fmragency.com using  “WhatsApp Customer Sales closer” as the subject of the mail

‎Note

• For more enquiries,WhatsApp: +234 808 408 9849
• Probation Review: Salary increase after 3 months upon 95% KPI achievement.