CUSTOMER SERVICE OFFICER AT ELVARIDAH | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

Job Description:

We are seeking an enthusiastic, articulate, and detail-oriented Customer Service Officer to be the voice of our fragrance brand. In this role, you will do more than just answer inquiries; you will be a brand ambassador responsible for crafting memorable customer experiences, driving repeat sales, and building long-term loyalty. If you have a passion for the beauty and fragrance industry, possess high emotional intelligence, and are committed to turning every customer interaction into a success story, we want you on our team.

Requirements:

• Omnichannel Support: Provide exceptional, brand-aligned service across phone, email, WhatsApp, and social media platforms. Address inquiries and resolve complaints with speed and empathy.

• Order Fulfillment: Manage the end-to-end order journey—from processing and payment verification to coordinating with logistics and providing customers with proactive, real-time delivery updates.

• Sales & Personalization: Go beyond support by acting as a fragrance consultant. Recommend products based on customer preferences, identify upselling opportunities, and convert inquiries into confirmed sales.

• CRM & Relationship Management: Maintain clean and detailed customer records. Implement follow-up routines to ensure customer satisfaction after the purchase and drive brand loyalty.

• Social Media Advocacy: Monitor and engage with our online community. Ensure that every comment and direct message reflects our brand’s premium identity and professional standards.

• Performance Reporting: Track and report on customer sentiment, response times, and recurring issues, providing actionable feedback to management to help improve our overall service delivery.

Qualifications and Skills:

• Education: Bachelor’s Degree or Diploma in Customer Service, Business Administration, Marketing, or a related field.

• Experience: 1–2 years of experience in customer service or client relations. Experience in retail, beauty, fragrance, or FMCG is highly preferred.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: careers@elvaridah.com using the Job Position as the subject of the mail.