IT SUPPORT OFFICER JOB AT POWEREDUP CONSULTING | IT SUPPORT OFFICER JOBS IN ABUJA

About Company:

PoweredUp Consulting is a fully indigenous organization that focuses on organizational enrichment through Human Resources and Coaching.

Job Description:

We are looking for a tech-savvy and patient IT Support Specialist to join our State Coordinator’s team. This is not just a "desk job"; it is a mission-driven role focused on bridging the digital divide for seniors, pensioners, and professionals across the state.

You will act as the technical backbone for our state initiatives—resolving complex hardware/software issues while serving as a compassionate digital mentor. From setting up public lectures to teaching seniors how to navigate modern platforms, your work will ensure that no one is left behind in the digital age. If you are a problem-solver who values community impact as much as technical precision, this is your platform to excel.

Requirements:

1. Digital Empowerment & Training

• Senior Tech Advocacy: Boost technology adoption among seniors and pensioners, breaking down complex concepts into simple, actionable steps.

• Instructional Leadership: Design and lead training sessions on digital tools, social platforms, and online security to foster user independence.

• Empathy-Driven Support: Act as the first point of contact for tech-related frustrations, providing patient, non-judgmental guidance.

2. Technical Operations & Event Support

• Hardware & Network Governance: Install, configure, and maintain computers, mobile devices, and networking equipment to ensure zero downtime for the team.

• Event Technology Lead: Manage the technical setup (AV, streaming, connectivity) for public lectures and state events, ensuring seamless troubleshooting under pressure.

• Software Management: Assist in the deployment and troubleshooting of core digital platforms used for pensioner support and state operations.

3. Strategic Collaboration

• State Coordinator Support: Work closely with the State Coordinator to identify tech gaps in current initiatives and propose scalable solutions.

• Independent Execution: Manage your workflow independently while remaining a proactive, collaborative member of the larger state team.

Qualifications and Skills:

Professional Profile

• Technical Mastery: Strong hands-on skills in Hardware diagnostics, Software troubleshooting, and Networking basics.

• Soft Skills: Exceptional patience and the ability to communicate technical jargon in simple, everyday language.

• Work Style: Proven ability to work independently in the field and as a reliable team player during high-stakes events.

Core Competencies

• Problem-Solving: A "can-do" attitude toward technical glitches, focusing on rapid and sustainable resolutions.

• Relationship Management: The ability to build trust quickly with seniors and professional stakeholders.

• Organization: Sharp attention to detail in managing equipment inventories and event schedules.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment@poweredupcon.com using the Job Position as the subject of the mail.