CUSTOMER SERVICE REPRESENTATIVE AT SIMS NIGERIA LIMITED

About Company:

SIMS Nigeria Limited is a major distributor of electronics and home appliances in Nigeria, representing brands like Samsung, Royal Electronics, and Panasonic. They have a wide network of digital centers across the country, providing sales and after-sales support. The company's vision is to be a leader in the electronics industry, prioritizing customer value and offering innovative technology at affordable prices. 

We are recruiting to fill the position below:

Job Description:

• As a Customer Service Representative, you will be the first point of contact for our customers, providing them with outstanding service and support.
• You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer issues and complaints with patience and empathy.
• Provide product and service information to customers.
• Process orders, returns, and exchanges.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other departments to ensure customer needs are met.
• Identify and escalate priority issues to the appropriate team members.
• Stay up-to-date with product knowledge and company policies.

Requirements:

• Minimum of a 2nd class HND / B.Sc. / BA degree in any discipline
• Minimum of 2 years proven experience in a customer service role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using customer service software, Microsoft Office Suite.

Salary

Application Closing Date: 01st August, 2025

Application Instructions:

Qualified candidates should send their CV to: employment@simsng.com using the Job Title and preferred location as the subject of the email