CUSTOMER SERVICE REPRESENTATIVE AT ODIXCITY CONSULTING | CUSTOMER SERVICE JOBS IN RIVERS

About Company:

Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits as well as Outsourcing of goods and services for organizations.

Job Description:

We are seeking a dedicated, empathetic, and detail-oriented Customer Service Representative to join our team in Port Harcourt. In this role, you will be the primary voice and face of the organization, responsible for delivering a seamless and professional experience across all communication channels. You will go beyond simply answering queries, utilizing modern CRM technology to track the customer journey, resolve complex issues, and drive long-term loyalty.

The ideal candidate possesses high emotional intelligence, a "service-first" mindset, and the technical discipline to maintain meticulous digital records in a fast-paced environment.

Requirements:

Multi-Channel Support & Issue Resolution

• Prompt Engagement: Respond professionally to customer inquiries, complaints, and requests via phone, WhatsApp, and email.

• Troubleshooting: Effectively resolve customer complaints and troubleshoot service issues, providing timely solutions that prioritize customer retention.

• Service Coordination: Partner with sales and logistics teams to expedite service delivery and provide accurate updates on complex queries.

CRM & Data Management

• Interaction Tracking: Utilize CRM software (e.g., Zendesk, HubSpot, Zoho) to document every customer touchpoint, ensuring a complete and transparent history of interactions.

• Database Integrity: Maintain accurate and up-to-date customer records, including contact details, transaction history, and specific feedback.

• Reporting: Systematically gather customer feedback and generate reports on recurring issues to help management improve overall service delivery.

Qualifications and Skills:

• Experience:

  • 1–3 years of proven experience in a customer service or support role.

  • Verifiable history of handling high call volumes and managing diverse customer temperaments.

• Technical Compulsory Skill:

  • Mandatory experience using CRM tools (Zendesk, HubSpot, Zoho, or similar) to log interactions and manage accounts.

  • Proficiency in Microsoft Office Suite, particularly Excel for data tracking and Word for professional correspondence.

• Education: HND or Bachelor’s Degree in Marketing, Business Administration, or a related field.

• Location: Must be a current resident of Port Harcourt.

• Core Competencies:

  • Communication: Exceptional verbal and written English skills.

  • Emotional Intelligence: Ability to remain calm, empathetic, and professional under pressure.

  • Problem-Solving: Strong analytical skills to resolve complaints effectively and independently.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and cover letter to: cvs@odixcityconsulting.com.ng using "Customer Service Representative - Port Harcourt" as the subject of the email.

Note: Only shortlisted candidates will be contacted.