CUSTOMER SERVICE REPRESENTATIVE AT COMPOVINE TECHNOLOGIES LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Compovine Technologies Limited is an indigenous company with the main aim of offering Information Technology, Sales and Services to individuals and corporate organizations. Compovine Technology Limited currently has branches in Ibadan, Abuja, Lagos, Lokoja, Kano, Kaduna, Jos, Minna, Port Harcourt and Enugu, and we are still expanding.

Job Description:

We are seeking a relationship-elite, empathy-driven, and problem-solving-obsessed Frontline Governor to anchor the customer-facing immune system and feedback-engine of our organization. In the high-velocity world of commerce in Ikeja where institutional momentum is dictated by the velocity of issue-resolution and the precision of the service-filter success is defined by "Customer Sovereignty" the ability to harmonize complex client inquiries with the clinical precision required for Resolution-Architecture, Feedback-Governance, and High-Fidelity Brand-Advocacy Momentum. This role is designed as a "Frontline Command Center" a critical residency for an ambitious professional who can blend "Relational Grit" (mastering the complexities of customer psychology) with the "Structural Agility" required to execute High-Fidelity Interaction Workflows.

Requirements:

1. Service Sovereignty & Interaction Architecture

• Sovereignty of Engagement: Manage incoming inquiries via voice, email, or chat, acting as the primary "Source of Institutional-Service Throughput."

• Resolution Architecture: Diagnose and solve complex customer pain points, providing the "Structural Foundation" for seamless brand interactions.

• Integrity Stewardship: Ensure 100% adherence to company quality-assurance policies, ensuring the "Source of Customer-Trust" is elite and uncompromised.

2. Governance Sovereignty & Feedback Intelligence

• Feedback Sovereignty: Capture and categorize customer sentiment, acting as the primary "Source of Market-Intelligence Momentum."

• Strategy Architecture: Document interactions within our CRM to drive process improvements, providing the "Functional Foundation" for product/service evolution.

• Collaboration Stewardship: Liaise with internal departments (sales/technical/ops) to facilitate resolution, maintaining the "Source of Operational-Response."

3. Operational Fidelity & Advocacy Power

• Diagnostic Sovereignty: Analyze recurring customer challenges to prevent future bottlenecks, acting as the primary "Source of Operational-Insight."

• Execution Architecture: Maintain organized records and service logs, providing the "Relational Foundation" for accountability and performance reviews.

• Velocity Logic: Utilize Communication-Aptitude to accelerate the "Inquiry-to-Resolution" cycle, maximizing the "Source of Organizational-Reputation Momentum."

Qualifications and Skills:

Professional Profile

• Education: Relevant Qualifications (Bachelor’s Degree in Business, Communications, or related field preferred).

• Experience: Proven track record in customer-facing roles; familiarity with high-pressure, fast-paced commercial environments (Ikeja-based experience is a plus).

• Technical Power: Mastery of CRM systems, digital communication platforms (Social/WhatsApp/Email), and MS Office/Google Workspace.

• Aptitude: Exceptional emotional intelligence, active listening, and conflict-resolution capabilities; ability to remain calm and authoritative under pressure.

• Mindset: Disciplined, detail-oriented, and ready to maintain "Customer Sovereignty" as the primary advocate for our brand-values.

Core Competencies

• Service Grit: Ability to identify, isolate, and de-escalate sensitive customer situations before they impact organizational reputation.

• Governance Sovereignty: Mastery of the "Listen-Analyze-Solve-Document-Follow-up" lifecycle.

• Execution Power: High-discipline approach to data accuracy, service-protocol adherence, and the rigorous maintenance of a zero-failure customer experience.

Salary

Application Closing Date: Not specified

Application Instructions:

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