CUSTOMER SERVICE EXECUTIVE AT LVTOPSUN NEW ENERGY COMPANY LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

LVTOPSUN (Guangdong LVTOPSUN New Energy Co., Ltd.) isa professional Chinese manufacturer specializing in the research, development, production, sales, and service of lithium-ion energy storage batteries and systems, particularly for home and commercial use, offering solutions like LiFePO4 batteries, battery packs, and energy storage containers. Established in 2008, they focus on high-quality, safe, long-lasting products for solar energy integration, with business in over 50 countries

Job Description:

We are seeking a high-velocity and technically fluent Customer Service Executive to anchor the engagement engine of our solar and inverter operations. In the specialized landscape of Nigeria’s energy transition, success is defined by "Experience Sovereignty", the ability to harmonize client expectations with the clinical precision required for Battery Lifecycle Education, Inverter Load Troubleshooting, and Engineering Coordination. This role is designed for an "Advocacy Architect" with 3+ years of experience who can blend "Relational Grit" (managing high-volume WhatsApp and phone inquiries) with the "Technical Agility" required to simplify complex inverter codes for non-technical users.

Requirements:

1. Technical Orchestration & Support Governance

• Inquiry Sovereignty: Respond to solar and inverter queries via phone, WhatsApp, and email with millimetric focus, acting as the primary "Source of Product Intelligence."

• Troubleshooting Architecture: Provide basic system diagnostics (e.g., explaining discharge rates and inverter codes), providing the "Structural Foundation" for immediate customer relief.

• Escalation Stewardship: Coordinate with After-Sales Engineers to resolve complex technical issues, ensuring the "Source of Technical Resolution" is elite and uncompromised.

2. Tactical Resilience & Fulfillment Logic

• Order Sovereignty: Manage customer orders and accurate data entry with clinical speed, acting as the primary "Source of Logistics Accuracy."

• Resolution Architecture: Investigate and resolve complaints regarding equipment performance or supply delays, providing the "Analytical Foundation" for professional conflict resolution.

• Growth Stewardship: Identify opportunities to recommend higher-capacity inverters or battery upgrades, maintaining the "Source of Revenue Expansion."

3. Professional Integrity & Performance Power

• Record Sovereignty: Maintain detailed records of interactions and support tickets, acting as the primary "Source of Institutional Memory."

• Feedback Architecture: Proactively follow up with customers post-installation, providing the "Visual Foundation" for long-term system performance monitoring.

• Velocity Logic: Utilize 3+ years of service expertise and local language proficiency (Yoruba, Igbo, or Hausa) to bridge the gap between technical sales and client satisfaction, maximizing the "Source of Market Reach."

Qualifications and Skills:

Professional Profile

• Experience: Minimum of 3 years in customer service (Renewable Energy or Technology sectors preferred).

• Education: BSc in Business Administration, Communications, or Social Sciences.

• Technical Mastery: Familiarity with Lithium battery lifecycles, inverter load capacities, and solar terminology.

• Language Power: Fluency in English; proficiency in Hausa, Yoruba, or Igbo is highly advantageous.

Core Competencies

• Technical Grit: Ability to simplify complex technical data for non-technical customers.

• Operational Sovereignty: Strong problem-solving skills with a focus on system performance and billing accuracy.

• Support Power: High level of empathy and professionalism in handling equipment complaints.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and Cover Letter to: voxaby2@yahoo.com using the Job Position as the subject of the email. 

Note: Only candidates residing close to Amuwo Odofin and its environs would be given priority.