CHIEF OPERATIONS OFFICER AT LIFTED HORIZON NIGERIA LIMITED

About Company:

Lifted Horizon Outsourcing is a next‑generation Business Process Outsourcing (BPO) partner headquartered in Lagos, Nigeria. We help brands elevate customer experience and optimise operations by delivering expertly managed customer care, back‑office support, and recruitment solutions. From high‑growth tech start‑ups to established enterprises, clients trust us to represent their brands with excellence, empathy, and measurable results.

We are recruiting to fill the position below:

Job Description:

• The Chief Operations Officer(COO) will be responsible for overseeing the daily operations of the company and ensuring that the business operates efficiently and effectively.
• As a key member of the executive team, the COO works closely with the CEO to develop and implement strategies, manage operational processes, and align resources to achieve business goals.
• This role requires exceptional leadership, strategic thinking, and operational expertise.

Responsibilities

• Collaborate with the CEO and executive team to develop and implement business strategies.
• Translate strategy into actionable goals for performance and growth.
• Drive company vision and operational excellence.
• Oversee daily operations across departments.
• Design and implement business processes that enhance productivity and efficiency.
• Monitor and improve key operational metrics and KPIs.
• Lead, mentor, and develop department heads and operational teams.
• Foster a culture of accountability, continuous improvement, and high performance.
• Establish clear performance goals and evaluate employee performance
• Manage operational budgets and forecasts.
• Optimize resource allocation and control costs while maintaining service quality.
• Collaborate with the finance department to assess financial data and identify improvement opportunities.
• Ensure operational compliance with laws, regulations, and internal policies.
• Identify and mitigate operational risks.
• Promote the adoption of technology to improve operations and competitiveness.
• Evaluate and implement new systems or tools to streamline operations.
• Manage capital investments and expenses aggressively to ensure that the company achieves investor target for growth and profitability.
• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders
• Any other duties assigned by Management from time to time.

Requirements:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• MBA or similar advanced degree is preferred.
• Minimum of 10 years of progressive experience in operations, with at least 8 years in a senior leadership role.
• Strong leadership and people management skills.
• Excellent analytical, problem-solving, and decision-making capabilities.
• Proven experience in strategic planning and execution.
• Solid understanding of financial management and budget oversight.
• Proficiency in the use of operations software and ERP systems.
• Strong communication and negotiation skills.

Salary

Application Closing Date: 22nd August, 2025

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY