BUSINESS OPERATION SPECIALIST AT EBANX

About Company:

EBANX is the leading payment platform connecting global companies with customers from the fastest-growing digital markets in the world.

We are recruiting to fill the position below:

Job Description:

• The Business Operations Team optimizes payment approval rates and merchant performance across 24+ countries by collaborating with internal teams and external partners, leading in local payment integrations and APMs.
• As a Specialist focused on Nigeria, you’ll ensure operational integrity, drive approval quality, build strategic relationships, support business continuity, and identify opportunities to enhance EBANX’s performance.

Responsibilities:

• Monitor and utilize advanced technical skills to analyze key performance indicators (KPIs) of all pillars of approval rates considering the technical and integration characteristics of each acquirer, issuer, BIN, product, API response, ISO message, and divisions like recurring and card-on-file payments, card verification, installments, and pre-authorization
• Lead and propose deep-dive action plans to enhance approval rates at the acquirer, partners, issuers, and card schemes, proposing and executing actions at the country level (Nigeria) to improve approvals and conversion rates
• Design and develop workflows and procedures to streamline payment operations optimizing efficiency and effectiveness
• Build and manage relationships with payments partners in Nigeria (acquirers, issuers, card schemes, and external providers) to ensure optimal performance and operations continuity and collaborate with partners to implement strategies to improve approval rates
• Conduct A/B tests with acquirers, focusing on enhancing approval rates and evaluating local approval strategies;
• Be on top of market and technology trends in the payments industry in Nigeria, mapping opportunities and recommendations to improve EBANX’s local payment operations and approval rates, and proactively adapting our operational strategies accordingly
• Co-create dashboard visualizations on Kibana/Grafana enabling deeper and specific analysis for conversion rates, such as creating queries for SQL consults and analysis
• Analyze real-time data to identify patterns and trends that can enhance the efficiency and accuracy of Smart Routing strategies using advanced Machine Learning (ML) techniques
• Detect anomalies and handle alerts based on Machine Learning algorithms and work on the continuous improvement of the monitoring tool, refining the algorithm and dashboards
• Collaborate with internal stakeholders – Products, Engineering, Fraud Prevention, Data Analytics, Commercial, Merchant Operations, and Business Architecture – to guarantee and deliver the best approval rates to our merchants.

Requirements:

• Previous experience in the payments industry, e-commerce, or similar, preferably within Nigeria
• A self-starter who is comfortable working in a fast-paced and data-driven environment
• Strong analytical skills with the ability to interpret complex data sets and derive actionable insights
• Tenacious and resilient with a positive and solution-oriented attitude
• Detail-oriented mindset with a focus on continuous improvement and optimization
• Microsoft Excel or Google Sheets skills; Advanced English.

Preferred Requirements:

• Bachelor’s degree in Business, Technology, or a related field
• Experience in process mapping and technical documentation; Knowledge about smart routing, anti-fraud solutions, and card scheme authorization products
• Experience with data visualization and analytical tools (Tableau, Kibana)
• Project management, roadmap, and organization
• Ability to manage and handle complex situations
• Exceptional communication, presentation, and negotiation skills
• Advanced SQL to write, review, and join queries across multiple databases.
• ffers
• Spanish, English, and Portuguese classes

EBANX Offers

• Spanish, English, and Portuguese classes
• Transportation voucher (if needed)
• WAVES - Program of goals and results (variable compensation)
• EBANX Education: financial support for undergraduate, graduate, and MBA programs so you can develop important skills for your career
• EBANX Skills: budget for workshops and courses;EBANX Flexible: Birthday Day Off
• Semi-flexible hours (8 hours a day - Monday to Friday)
• EBANX Health: Health and Dental Insurance, with subsidy for dependents and medicine subsidy for ebankers

Salary

Application Closing Date: Not specified

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY