CALL CENTER REPRESENTATIVE AT CLINIX HEALTHCARE | CALL CENTER JOBS IN LAGOS

About Company:

Clinix Healthcare has 40 years of qualitative experience in Medical and Diagnostic services with over 120 centers across Africa. The state-of-the art Diagnostic Centre represents a milestone towards fulfilling Clinix strategic objectives in providing a world class integrated health system that ensures excellence in health and healthcare for all as a globally recognized destination for healthcare. Clinix Healthcare Nigeria is the first investment in West Africa. The Principal investor is Greenlife Pharmaceuticals and Bliss Gvs Pharmaceuticals. Both companies have outstanding repute in the Nigerian Healthcare industry.

Job Description:

We are seeking a high-velocity and empathetic Call Center Representative to anchor the front-line engine of Clinix Healthcare. In the specialized landscape of medical diagnostics and patient support, success is defined by "Patient-Sovereignty", the ability to harmonize high call volumes with the clinical precision required for Appointment Scheduling, Test Information, and Billing Clarity. This role is designed for a "Communication Architect" with 1–2 years of experience who can blend "Relational Grit" (handling patient complaints and insurance enquiries) with the "Analytical Agility" required to update records accurately on the CRM/HIS and generate daily activity reports.

Requirements:

1. Engagement Orchestration & Service Governance

• Inquiry Sovereignty: Answer inbound calls from patients and partners with millimetric focus, acting as the primary "Source of Professional Guidance."

• Scheduling Architecture: Manage appointment bookings and follow-up reminders, providing the "Structural Foundation" for seamless clinical operations.

• Information Stewardship: Provide accurate data on services, tests, and procedures, ensuring the "Source of Patient Knowledge" is elite and uncompromised.

2. Tactical Resilience & Problem Logic

• Resolution Sovereignty: Manage patient complaints and escalate complex billing or insurance issues, acting as the primary "Source of Conflict Mitigation."

• Data Architecture: Update patient records accurately on the Health Information System (HIS), providing the "Analytical Foundation" for clinical continuity.

• Outbound Stewardship: Execute proactive follow-up calls and appointment confirmations, maintaining the "Source of Patient Retention."

3. Operational Integrity & Performance Power

• Compliance Sovereignty: Adhere strictly to call center scripts and healthcare data protection standards, acting as the primary "Source of Privacy Integrity."

• Reporting Architecture: Maintain detailed call logs and generate daily performance reports, providing the "Visual Foundation" for service optimization.

• Velocity Logic: Utilize 1–2 years of call center expertise to handle high pressure and volume, maximizing the "Source of Patient Support Throughput."

Qualifications and Skills:

Professional Profile

• Experience: 1 – 2 years as a Call Center Representative (Healthcare/Hospital experience is a strong advantage).

• Education: Minimum of OND / HND / Bachelor’s degree in a relevant field (NYSC completed where applicable).

• Skills: Proficient in CRM/HIS software and Microsoft Office tools.

• Attributes: High level of integrity, confidentiality, and active listening skills.

Core Competencies

• Communication Grit: Ability to speak clearly in English (additional local languages are an advantage).

• Operational Sovereignty: Strong problem-solving skills with a friendly and empathetic approach.

• Performance Power: Ability to work under pressure and maintain focus during high call volumes.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: Admin@clinixhealthcare.com.ng and copy: hr@clinixhealthcare.com.ng using the Job Position as the subject of the mail.