SENIOR TECHNICAL CUSTOMER SERVICE REPRESENTATIVE AT VITEL WIRELESS LIMITED

About Company:

Vitel Wireless Limited has become a renowned company in the industry for our expertise and has contributed to several standards and innovations in data gathering and analysis in the African continent. Vitel has a Private Network Lines (Local Exchange Operator) service license and has had experience in the telecommunication business. Our vision is to leverage the dominance of large telecom operators in delivering cost-efficient services and establish interoperability with these operators for new, fast-growing services to the consumer.

We are recruiting to fill the position below:

Job Description:

• Resolve escalated technical issues via phone, email, or chat.
• Supervise and support junior Technical CSRs.
• Provide guidance and training to improve team performance.
• Collaborate with internal teams for issue resolution and feedback.
• Document recurring issues to support continuous improvement.

Requirements:

• 5 years in technical customer support.
• Strong troubleshooting and communication skills.
• Experience leading or mentoring a support team.
• Knowledge of relevant systems/tools (e.g., CRM, telecom software).

Preferred:

• Telecommunications/related experience.
• Relevant technical certifications (e.g., CompTIA, Cisco)

Salary

Application Closing Date: 30th November, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: jobs411@vitelwireless.com using Job Title as the subject of the mail