IT TECHNICAL SUPPORT & COMPLIANCE OFFICER

About Company:

Enviable Group is a fast-growing, diversified conglomerate with operations across finance, retail, agriculture, and real estate. Our success relies on a secure, reliable, and policy-driven technology backbone. We are expanding our IT team to ensure every branch receives the same high-quality support and governance that fuels our growth.

We are recruiting to fill the position below:

Job Description:

• You will serve as the first-line technical support contact for staff within your assigned branch, while also actively monitoring systems and user activities to ensure compliance with Group IT policies.

• This dual-focus role, combining hands-on IT support with governance and oversight, requires you to troubleshoot day-to-day technical issues, provide user training, and promote security-conscious practices across the organization.

Responsibilities/KPI
Typical Activities; End-User Support (50%):

• Diagnose & resolve hardware, software, network, and printer issues (Windows, macOS & mobile)
• Manage user accounts, Gmail, and Google Workspace services
• Escalate complex incidents to Head Office while maintaining ownership until closure

Compliance & Monitoring (30%):

• Perform daily/weekly checks against Group IT Policy (asset logs, patch status, AV dashboards, backup reports)
• Run spot audits and document findings with corrective actions
• Ensure new devices & apps meet security baseline before deployment

Training & Documentation (15%):

• Deliver short classroom or one-on-one sessions on safe computing, phishing awareness, and productivity tips using Google Workspace tools
• Keep branch “How-To” guides and knowledge-base articles current

Project & Vendor Support (5%):

• Assist with roll-outs (WAN upgrades, CCTV, VoIP, ERP modules)
• Liaise with external vendors, verify work quality, and sign-off against SLAs

Requirements:

• OND / HND / Degree in Computer Science, Information Technology, or related field (or recognised equivalent).
• Minimum 3 years of hands-on technical support in a multi-site or enterprise environment.
• Demonstrated track record of enforcing or adhering to information-security or IT-governance standards (ISO 27001, ITIL, or similar)
• Windows & macOS administration; basic Linux familiarity.
• Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi).
• Google Workspace administration (Gmail, Drive, Docs, Sheets, Meet) including groups, shared drives, and access controls.
• Endpoint security tools and patch-management platforms.
• Soft Skills: Excellent written & spoken English; calm customer-service manner; strong documentation habits; ability to joggle priorities independently.
• Willingness to travel between assigned branches - typically one short trip per month - and occasionally assist neighbouring sites (company-funded).
• Industry certifications (Google Workspace Administrator, or equivalent) is a PLUS
• Experience with help-desk ticketing systems (Jira, Freshservice, or similar) is an added advantage
• Basic scripting (PowerShell / Bash) for automation.
• Familiarity with CCTV, VoIP, or point-of-sale hardware.

What We Offer

• Competitive salary + performance bonus + HMO + Pension
• Friendly, growth-oriented culture with clear internal promotion paths.

Salary

Application Closing Date: 30th June, 2025

Application Instructions:

Interested and qualified candidates should send their CV and a concise cover letter (max 1 page) to: careers@enviable.group using the Job Title as the subject of the email.

Note

• Only shortlisted candidates will be contacted. Short-listed candidates will complete a practical troubleshooting test and policy-scenario interview.
• Enviable Group is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, gender, or disability status.