IT SERVICE DESK ENGINEER AT PRUDENTIAL ZENITH LIFE INSURANCE

About Company:

Prudential plc, one of the oldest and most strongly capitalized life insurance companies in the world, has acquired a majority stake in Zenith Life Assurance, giving rise to a new company, Prudential Zenith Life.

The union is set to redefine the Nigerian insurance sector, building on the existing strength of Zenith Life, which is one of the fastest growing life insurance companies in Nigeria, with gross written premium of N3.6 billion at the end of 2017.

Job Description:

• Serve as the first point of contact for customers seeking technical assistance.
• Providing front-line support to end-users and customers via various channels (phone, email, chat, or in-person) to address IT-related issues and requests. This may involve troubleshooting hardware, software, network, and other technology-related problems.
• Receiving, logging, categorizing, prioritizing, and escalating IT incidents re-ported by users. Tracking incidents from initial report to resolution and ensur-ing timely updates to users.
• Managing the IT Service desk Portal, mailbox & Internal IT communications.
• Ensuring that the service desk meets SLA targets for incident response and resolution times.

Requirements:

• Vast and proficient in the use of applicable computer software and Mi-crosoft office suites.
• Knowledge of the ITIL service management framework.
• Excellent customer service skills, including empathy, active listening, and a positive attitude.
• Knowledge and interest in computer systems and the latest technologies.
• Ability to create and maintain knowledge base articles, FAQs, and standard operating procedures to aid in issue resolution and knowledge sharing
• Good communication skills – both written and verbal.
• Possess basic SQL knowledge
• Experience with ticketing systems and remote support tools

Qualifications and Skills:

• Minimum of 3 years’ experience in IT service support

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should submit their Resume to: careers@prudentialzenith.com using job title as email subject.