FRONT DESK RECEPTIONIST AT COVE REAL ESTATE AND CONSTRUCTIONS

About Company:

Cove Real Estate and Constructions is one of Africa’s most Innovative and Reliable Real Estate Companies known for premium developments and excellence while offering a wide range of Real Estate services to our clients.

Job Description:

Reception Management:

• Welcome and attend to clients and visitors professionally and warmly.
• Maintain a clean, organized, and inviting reception area at all times.

Communication Handling:

• Answer, screen, and forward incoming phone calls to the appropriate individuals.Handle basic inquiries in-person, over the phone, or via email promptly and professionally.
• Manage appointment schedules and coordinate meetings for staff and clients.

Administrative Support:

• Maintain and update records of visitors, appointments, and correspondence.
• Assist in organizing and managing documents, files, and office supplies.
• Provide administrative support to other departments as required.

Customer Service Excellence:

• Address client queries effectively, ensuring satisfaction and a positive experience.
• Utilize our CRM system to maintain and update client information as well as track the progress of property transactions.
• Send reminders and updates to clients.
• Act as the first point of contact for resolving minor issues or escalating concerns to relevant departments.

Office Coordination:

• Ensure the reception area is equipped with necessary materials and resources.
• Monitor and maintain stock of office and front desk supplies, placing orders and keeping updated records of expenses as needed.

Requirements:

• Communication: Excellent verbal and written communication skills are essential for interacting with diverse groups of people.
• Organization: Strong organizational and multitasking abilities are crucial for managing various duties in a busy environment.
• Customer service: A customer-oriented approach and professional demeanor are vital for creating a positive first impression.
• Computer proficiency: Competency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software is typically required.
• Problem-solving: The ability to handle unexpected situations and resolve issues with patience and professionalism is a valuable skill.

Qualifications and Skills:

Education and experience: While requirements can vary, a High School Diploma or equivalent is generally expected. Prior experience in a customer service or administrative role is often preferred.

Salary

Application Closing Date: Not specified

Application Instructions:

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