TELESALES AGENT AT MONIEPOINT

About Company:

Moniepoint Inc. is Africa’s comprehensive financial ecosystem, empowering over 10 million businesses and individuals with seamless payment solutions, banking services, credit access, and business management tools since 2019. As the largest merchant acquirer in Nigeria, we power the majority of the country’s Point of Sale (POS) transactions. Through our subsidiaries, Moniepoint Inc. processes over $22 billion in transactions every month while maintaining profitable operations.

What We Offer

• Culture: We put our people first, prioritizing the well-being of every team member. Our workplace is built on respect, inclusion, and collaboration, where every opinion matters, every voice is heard, and we support one another both professionally and personally. Above all, we lead with empathy and humanity.

• Learning & Growth: We foster a culture of continuous learning and development, with opportunities for knowledge sharing, training programs, and regular internal technical sessions to help you grow in your career.

• Compensation & Benefits: Enjoy a competitive salary package along with pension contributions, health insurance, annual performance bonuses, and additional perks.

Job Description:

Telesales Agents at Moniepoint play a key role in driving merchant activation, increasing order frequency, and improving retention. As the voice of Moniepoint to our customers, you will be responsible for closing sales, following up on leads, confirming orders, and building long-term merchant relationships through timely, persuasive, and professional communication.

Key Responsibilities

Merchant Engagement & Follow-Up

• Contact newly onboarded merchants to welcome them to Moniepoint and guide them through placing their first order.

• Follow up with merchants who have not placed an order within one week of onboarding.

• Maintain a consistent daily call schedule for repeat merchants, ensuring they restock on time.

• Accurately receive and process merchant orders via phone in a timely manner.

• Upsell and cross-sell by recommending high-demand or complementary products (SKUs).

Customer Relationship Management

• Build trust and rapport with merchants through reliable, consistent, and helpful service.

• Maintain a friendly, professional, and trustworthy tone to strengthen customer loyalty.

• Handle objections, resolve minor complaints, and escalate unresolved issues to the appropriate teams while tracking them for resolution.

• Document merchant feedback, suggestions, and insights for continuous improvement.

Requirements:

• Excellent verbal communication, active listening, and persuasive selling abilities.

• Strong capability to identify customer needs, present tailored solutions, and close sales.

• Solid understanding of the products being offered.

• Resilience in handling rejection while maintaining a positive and motivated attitude.

• Ability to deliver outstanding customer service at all times.

• Strong organizational skills to prioritize leads and meet deadlines.

• Familiarity with CRM software and sales tools.

• Highly driven by achieving targets and earning performance-based rewards.

Salary

Application Closing Date: Not specified

Application Instructions:

What to expect in the hiring process

• A preliminary phone call with one of our recruiters
• A panel technical interview with our Product Leads
• A behavioural and technical interview with a member of the Executive team

Moniepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates.

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