SITE RELIABILITY ENGINEER (WOMEN IN TECH INTERNSHIP) AT MONIEPOINT INCORPORATED | ENGINEERING JOBS IN LAGOS

About Company:

Moniepoint Incorporated is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

Job Description:

• We're in search of the next Dream 15 to join our team!
• Get mentored for 6 months, work on real life-changing projects and get paid at one of Africa’s most prominent Fintechs. 

Key Responsibilities

• Provide tier two application support to production systems and identify any issues in production.
• Take ownership of reported customer issues and see them through to resolution.
• Collaborate with product and engineering teams to fix bugs.
• Monitor performance metrics across various production systems, identify the root cause of all technical issues, and work with the engineering team to resolve them.
• Manage the team ticket queue and resolve in a timely manner.
• Develop and maintain accurate technical, software operations and support-related documentation.
• Work with software vendors to resolve application issues, both short-term and long-term (root cause).
• Act as a technical resource during other projects as required.

Requirements:

• BSc Degree in Information Technology, Computer Science or a relevant field
• Minimum of 1 year of experience supporting software applications.
• Experience in a support or other service-oriented customer-facing role.
• Experience being on-call and can jump into a complex situation, make sense of it, and communicate clearly to stakeholders what's going on.
• Basic Understanding of OOP concepts and other programming concepts.
• In-depth knowledge of SQL databases, particularly MYSQL.
• Familiarity with basic network concepts and tools.
• Experience in troubleshooting using stack traces and log files.
• Familiarity with Git and continuous integration, delivery, and deployment principles

Salary

Application Closing Date: Not specified

Application Instructions:

Click the button below to apply