MERCHANT SUPPORT OFFICER AT OPAY - RECRUIT WITH ADENIKE

About Company:

Recruit with Adenike - Our client, Opay is a leading financial technology company committed to driving financial inclusion across Africa. We provide innovative payment, digital banking, and financial services solutions that empower individuals and businesses to thrive in a cashless economy.

They are recruiting to fill the position below:

Job Description:

• The Merchant Support Officer (On-Field) is responsible for executing on-field POS operations within the assigned market.
• The role focuses on providing direct support to merchants by managing POS swaps, conducting regular visitations, collecting merchant records, and retrieving inactive terminals.
• The officer serves as the operational link between the company and merchants, ensuring that all POS-related services are efficiently delivered and merchant satisfaction is maintained.

Key Responsibilities

• Conduct on-site visits to merchants to address POS-related issues and ensure smooth operations.
• Perform POS swaps, replacements, and retrievals in accordance with company policy and SLA timelines.
• Collect and update merchant records and operational data accurately during field activities.
• Retrieve inactive or non-performing POS terminals and return them to the designated hub or warehouse.
• Provide first-level technical and operational support to merchants during field visits.
• Promote operational awareness and communicate company policies to merchants effectively.
• Escalate unresolved merchant issues to the Market Officer or Operations Supervisor for prompt resolution.
• Ensure all field operations are properly documented and reported daily.

Requirements:

• Minimum of an OND / HND / Bachelor’s Degree in Business Administration, Marketing, or a related field.
• Prior experience in POS operations, field support, or customer service is an added advantage.
• Strong interpersonal and communication skills.
• Must be proactive, result-oriented, and committed to excellent service delivery.

Benefits

• Transport Allowance
• HMO (Health Insurance)
• Pension Plan.

Salary

Application Closing Date: 14th November, 2025

Application Instructions:

Qualified candidates should send their CV to: recruitmentforce.africa@gmail.com using "Merchant Support Officer (On-Field) - [Location]" as the subject of the email.