LOAN COLLECTION OFFICER AT MIDSTREAM GLOBAL INVESTMENT LTD | LOAN COLLECTION JOBS IN LAGOS

About Company:

MIDSTREAM GLOBAL INVESTMENT LTD is a leading financial services provider dedicated to providing professional financial management solutions to our clients. We focus on helping individuals, families and businesses achieve their financial goals and create long-term value for our clients through customized services.

Job Description:

We are seeking a high-resilience and assertive Loan Collection Officer to join our recovery team in Ikeja. In the micro-lending and financial services sector, success is defined by "Recovery Velocity", the ability to utilize persuasive communication and psychological conviction to secure overdue payments. This role is designed for a "Resilient Negotiator" who can blend "Assertive Diplomacy" with the "Mental Grit" required to meet aggressive performance targets in a high-pressure environment.

Your mission is to ensure "Zero-Latency Debt Recovery and Systematic Portfolio Health." You will be the primary engine of our collections department: responsible for multi-channel engagement via telephone, SMS, and WhatsApp, while maintaining meticulous records of customer interactions. If you possess "Strong Conviction," a results-oriented mindset, and the ability to thrive under rigorous performance monitoring, we want you to drive our financial stability.

Requirements:

1. Assertive Negotiation & Recovery Orchestration

• Multi-Channel Engagement: Contact overdue customers through professional yet assertive telephone calls, SMS, and WhatsApp to negotiate repayment terms.

• Conviction Mastery: Use strong communication skills and persuasive techniques to overcome debtor objections and secure commitment to pay.

• Portfolio Stewardship: Manage a daily list of assigned delinquent accounts, prioritizing high-risk cases to maximize recovery rates.

2. Operational Rigor & System Integrity

• Procedural Compliance: Strictly adhere to established work procedures and internal debt recovery guidelines to ensure ethical and effective collections.

• Data Accuracy: Maintain meticulous records of every customer interaction within the tracking system, ensuring all data is updated in real-time.

• Task Discipline: Complete all daily assigned recovery tasks and outreach quotas as dictated by departmental supervisors.

3. Performance Excellence & Growth

• Metric-Driven Results: Operate with a focus on hitting Daily and Weekly performance bonuses through high-volume successful recoveries.

• Skill Immersion: Participate in rigorous in-office training sessions to enhance operational skills, negotiation tactics, and psychological resilience.

• Performance Accountability: Maintain consistent performance metrics to ensure long-term job security and eligibility for salary reviews.

Qualifications and Skills:

Professional Profile

• Qualification: BA/BSc/HND, OND, NCE, or equivalent experience.

• Communication Mastery: Clear, assertive, and persuasive verbal and written skills in English (and relevant local dialects).

• Resilience: Exceptional ability to handle pressure, manage difficult conversations, and maintain a professional demeanor in high-stress situations.

Core Competencies

• Negotiation Grit: Strong ability to lead a conversation toward a specific financial outcome.

• Attention to Detail: Meticulous approach to record-keeping and system operation.

• Consistency: A track record of reliability and meeting daily output targets.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: hrmawejohn@gmail.Com using the position as subject of email.