IT SUPPORT ANALYST AT ESPORTA HOTELS LIMITED

About Company:

Esporta Hotels is a wholly owned Nigerian company whose vision is to provide excellent services.

Job Description:

• Are you a tech-savvy problem solver who thrives on keeping systems running smoothly? We’re looking for an experienced IT Support Analyst to join our team and play a crucial role in delivering top-notch technical support to our staff and systems.

Requirements:

• As our IT Support Analyst, you’ll be the go-to expert for resolving technical issues, maintaining hardware and software systems, and ensuring our IT infrastructure is reliable, secure, and efficient.
• You’ll work closely with all departments to provide excellent support, maintain documentation, and contribute to ongoing IT improvements.

Key Responsibilities

• Provide first and second-line support for all IT-related issues (hardware, software, network, printers, etc.)
• Diagnose and resolve technical issues in a timely and professional manner
• Install, configure, and maintain IT equipment and systems
• Monitor system performance and perform regular maintenance and upgrades
• Manage user accounts, permissions, and security settings
• Maintain IT documentation and asset records
• Support onboarding/offboarding processes for staff from a tech perspective
• Collaborate with external vendors when necessary

Qualifications and Skills:

• Bachelor’s Degree in Computer Science, Information Technology, or related field (preferred)
• Proven experience as an IT Support Analyst or similar role
• Strong knowledge of Windows/Mac OS, Office 365, and basic networking
• Solid troubleshooting and diagnostic skills
• Excellent communication and interpersonal abilities
• Ability to work independently and under pressure
• Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.

Salary

Application Closing Date: 09th May, 2025

Company Website

Application Instructions:

Interested and qualified candidates should send their CV and a brief cover letter to: jobs@esportahotels.com using "IT Support Analyst Application" as the subject of the mail.