HEAD OF COLLECTION AT CYBERCOLLECT LIMITED | HEAD OF COLLECTION JOBS IN LAGOS

About Company:

CyberCollect Limited is a new debt collection agency established in Lagos. We provide professional debt recovery services for banks, microfinance institutions, and telecommunications companies in Nigeria. Our mission is to ensure effective debt collection in compliance with legal and ethical standards, helping creditors minimize losses while assisting debtors in finding optimal solutions to their financial problems.

Job Description:

We are seeking a high-velocity and analytically elite Head of Collection to architect and lead the recovery engine of our Lagos operations. In the specialized landscape of Nigerian credit spanning bank loans and MFO portfolios success is defined by "Recovery Sovereignty", the ability to harmonize aggressive liquidation targets with the clinical precision required for Legal Compliance, CRM Configuration, and Multi-Tier Portfolio Segmentation. This role is designed for a "Success Architect" who can blend "Tactical Grit" (developing call scripts and SMS triggers) with the "Strategic Agility" required to build a collection department from the ground up.

Requirements:

1. Engineering & Infrastructure Governance

• Departmental Sovereignty: Create the debt collection department from scratch, acting as the primary "Source of Organizational Structure" through elite hiring and training.

• Systems Architecture: Implement and configure the CRM system for debt tracking and contact monitoring, providing the "Digital Foundation" for performance analysis.

• Communication Stewardship: Develop legally compliant call scripts, email templates, and SMS notifications, ensuring the "Source of Debtor Interaction" is elite and uncompromised.

2. Tactical Resilience & Portfolio Logic

• Segmentation Sovereignty: Categorize debt portfolios by amount, overdue period, and repayment probability, acting as the primary "Source of Liquidation Intelligence."

• Legal Architecture: Organize workflows with external lawyers and bailiffs for enforced recovery, providing the "Functional Foundation" for high-stakes litigation.

• Cost Stewardship: Optimize collection costs while maintaining target recovery rates, maintaining the "Source of Fiscal Efficiency."

3. Operational Integrity & Relationship Power

• Creditor Sovereignty: Liaise with portfolio owners on acquisition terms and agency models, acting as the primary "Source of Partnership Strategy."

• Compliance Architecture: Ensure 100% adherence to Nigerian legislation and data protection laws, providing the "Relational Foundation" for ethical recovery.

• Velocity Logic: Implement a high-velocity motivation system based on recovered funds and negotiation success, maximizing the "Source of Departmental Throughput."

Qualifications and Skills:

Professional Profile

• Leadership Grit: Proven ability to build, train, and lead a high-performance collection team.

• Technical Mastery: Expertise in CRM implementation, portfolio segmentation, and performance data analysis.

• Legal Power: Deep understanding of Nigerian debt recovery laws, bailiff coordination, and data privacy.

• Commercial Acumen: Strong experience in portfolio acquisition (agency vs. debt purchase models).

Core Competencies

• Analytical Grit: Ability to adjust recovery strategies in real-time based on data-driven performance reviews.

• Recovery Sovereignty: Excellence in designing scripts and templates that drive debtor engagement.

• Strategy Power: Solid understanding of credit risk and the probability of repayment across diverse loan types.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: recruitment_cybebird@cyberbird.tech using the Job Position as the subject of the email.