FRONT DESK OFFICER AT NAJI REALTIES | FRONT DESK JOBS IN ABUJA

About Company:

Naji Realties is a leading hospitality and  real estate company in Nigeria, dedicated to providing exceptional services and experiences that exceed our customers' expectations. With a strong presence in Abuja and Lagos, our experts are passionate about delivering top-notch solutions in property development, management, and hospitality.

Job Description:

We are seeking a highly skilled and enthusiastic Front Desk Officer to join our hospitality team. As the primary ambassador of our brand and the first point of contact for every guest, you will play a pivotal role in shaping the guest experience. You will be responsible for ensuring a seamless journey from arrival to departure, blending exceptional customer service with technical proficiency in property management.

The ideal candidate is a polished professional who thrives in a fast-paced environment and possesses the local knowledge necessary to provide guests with a high-end experience in the heart of Abuja.

Requirements:

Guest Experience & Concierge

• First Impressions: Greet and welcome guests with warmth and professionalism, ensuring a world-class first impression.

• Inquiry Resolution: Respond to guest inquiries promptly and resolve any service-related issues with courtesy and efficiency.

• Information Hub: Provide detailed information regarding hotel services, facilities, and local attractions within Abuja to enhance the guest's stay.

Operational & Financial Management

• Front-of-House Logistics: Manage room assignments and the end-to-end check-in and check-out processes.

• Financial Transactions: Handle guest registrations, process payments, and manage billing and departures with high accuracy.

• Data Integrity: Maintain precise and confidential records of guest information, room status, and financial accounts.

Coordination & Professionalism

• Departmental Synergy: Coordinate closely with Housekeeping, Security, and F&B departments to ensure seamless service delivery.

• Conflict Resolution: Handle guest complaints and concerns with a professional, problem-solving mindset.

• Workspace Standards: Maintain a clean, organized, and professional front desk environment at all times.

Qualifications and Skills:

• Education: Minimum of a Bachelor’s Degree in any relevant field.

• Experience: Minimum of two (2) years of experience working specifically within a hospitality company (hotel, resort, or luxury service).

• Location: Strict Preference: Must reside in Abuja, preferably around the Utako axis for ease of commute and shift flexibility.

• Technical Skills: Proficiency in Hotel Property Management Systems (PMS) and general office software.

• Core Competencies:

  • Communication: Exceptional interpersonal and verbal communication skills.

  • Multitasking: Proven ability to manage multiple guest requests and operational tasks in a fast-paced setting.

  • Integrity: Ability to maintain strict confidentiality and handle sensitive guest information with discretion.

• Flexibility: Willingness to work varying shifts, including nights, weekends, and public holidays as required by hospitality operations.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: careers@najirealties.ng using the Job Position as the subject of the mail.