FRESH GRADUATE - SERVICE COORDINATOR AT ROYAL POWER AND ENERGY LIMITED | SERVICE COORDINATOR JOBS IN LAGOS

About Company:

With over 10 years of experience in the Nigerian power industry, Royal Power and Energy Limited is a total solution provider. Our expertise enables us to understand the market and deliver premium products and systems that offer high levels of reliability, affordability, serviceability, redundancy, and operational flexibility.

Job Description:

We are seeking a high-energy, exceptionally organized Fresh Graduate to join our Lagos team as a Service Coordinator. This role is the "nerve center" of our technical operations, responsible for bridging the gap between our customers' needs and our field engineers' technical delivery.

As a Service Coordinator, you will orchestrate the daily movements of our service engineers, track high-stakes installations, and ensure that every customer complaint is resolved with speed and precision. This is an ideal entry-level position for a graduate who thrives in a fast-paced environment and wants to build a career in operations management, logistics, or technical services.

Requirements:

1. Field Force Orchestration & Scheduling

• Resource Allocation: Strategically assign and schedule service engineers for installations and Service Level Agreement (SLA) maintenance.

• Timeline Stewardship: Proactively follow up with engineers to ensure tasks are completed on time and within the defined scope.

• Logistics Management: Coordinate the prompt dispatch and retrieval of critical hardware, including spare parts and batteries, to minimize site downtime.

2. Customer Advocacy & Issue Resolution

• Direct Liaison: Act as the primary point of contact for customers, providing updates and ensuring professional resolution of all technical issues.

• Escalation Governance: Identify and escalate service-related bottlenecks or complex engineering issues to senior management to prevent project delays.

• Incident Tracking: Monitor various client sites remotely to identify potential issues before they escalate into major service failures.

3. Data Integrity & Financial Oversight

• Software Synchronization: Ensure all installations and service updates are logged accurately into the company’s service management software.

• Documentation Architecture: Collect and verify all Job Completion Reports (JCR) and ensure information on job tickets is current and accurate.

• Expense Governance: Monitor and log service engineer expenses to ensure operational costs remain within budget.

Qualifications and Skills:

Professional Profile

• Education: Recent Graduate (B.Sc. or HND) in Engineering, Business Administration, Logistics, or a related discipline.

• Experience: 0–1 year (NYSC experience in a technical or administrative role is a plus).

• Location: Must be based in Lagos and ready for full-time on-site engagement.

Core Competencies

• Organizational Agility: Ability to juggle multiple engineer schedules and customer tickets without losing focus.

• Communication IQ: Exceptional verbal and written skills for managing both engineers in the field and corporate clients.

• Technical Literacy: Comfortable learning and using service management software and proficiency in Microsoft Excel.

• Problem-Solving: A proactive mindset focused on finding "work-arounds" when logistical hurdles arise.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hr@rpeltd.com using the Job Position as the subject of the mail.