EXPERIENCED RECEPTIONIST AT ARO MANAGEMENT | RECEPTIONIST JOBS IN LAGOS

About Company:

ARO Management - Our client, Vina’s Ultrasound is a women-only diagnostic center offering specialized ultrasound services in a serene, private, and professional environment. Their mission is to provide high-quality care with a warm and personal touch for every woman.

Job Description:

We are seeking a poised, professional, and empathetic Receptionist to serve as the face of our women-only diagnostic center in Lekki Phase 1. This is a critical role that requires more than just administrative skill; it requires a unique blend of warmth, professionalism, and the ability to handle sensitive client needs with absolute discretion.

As the first point of contact, you will set the tone for the entire client experience. Whether you are welcoming a client for a routine check-up or a sensitive diagnostic procedure, your goal is to ensure they feel calm, respected, and well-cared for. If you have experience in premium, female-focused environments and a "service-first" mindset, we invite you to join our team.

Requirements:

1. Front-Office Excellence & Hospitality

• First Impression Mastery: Welcome every client with a respectful and friendly demeanor, ensuring the reception area reflects a calm, organized, and premium brand image.

• Appointment Architecture: Manage the digital and physical front desk, including multi-line phone calls and complex appointment scheduling via MS Office tools.

• Client Advocacy: Provide clear, sensitive information about our diagnostic services, guiding clients through their visit with empathy and patience.

2. Clinical Coordination & Discretion

• Seamless Hand-offs: Coordinate closely with medical staff and technicians to ensure clients move through their diagnostic journey without friction.

• Confidentiality Governance: Handle client records and personal information with the highest level of discretion, adhering to medical privacy standards.

• Operational Flow: Monitor the "pulse" of the waiting area, proactively managing wait times and client comfort to maintain a stress-free environment.

3. Administrative Support

• Data Management: Utilize Microsoft Excel and Word to maintain accurate client logs, daily reports, and basic office documentation.

• Environmental Standards: Ensure the physical reception space remains pristine and stocked with necessary materials (forms, brochures, etc.).

Qualifications and Skills:

Professional Profile

• Experience: 1–3 years of proven experience as a Receptionist or Front Desk Officer.

• Industry Background: A strong background in female-focused settings—such as clinics, diagnostic centers, premium spas, or wellness centers—is highly preferred.

• Gender: Female only (This is a female-only diagnostic facility).

• Location: Candidates must reside in or around Lekki Phase 1 for ease of commute and punctuality.

Core Competencies

• Presentation: Polished, professional appearance and a warm, welcoming presence.

• Technical Skills: Basic computer literacy, including proficiency in Microsoft Word, Excel, and PowerPoint.

• Communication: Exceptional verbal and written skills; ability to remain calm and professional under pressure.

• Organizational Agility: Ability to multitask effectively while maintaining a sharp attention to detail.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and a short self-introduction to: team@aromgmt.com using "Experienced Receptionist – Vina’s Ultrasound" as the subject of the mail.