CUSTOMER SERVICE REPRESENTATIVE AT VIDA SHOES INTERNATIONAL | CUSTOMER SERVICE JOBS IN ABUJA

About Company:

We are dedicated to designing, producing and marketing quality branded footwear using our expansive international resources.

Job Description:

Vida Shoes International is looking for a proactive and empathetic Customer Service Representative to join our global eCommerce team. In this role, you will be the primary voice of our brand, ensuring that every customer interaction is handled with professionalism and care. You will manage the end-to-end customer journey, from pre-purchase inquiries to post-purchase support and returns, maintaining the high service standards that our international clientele expects.

The ideal candidate is a tech-savvy communicator who thrives in a fast-paced digital environment and possesses the infrastructure to maintain a consistent remote presence.

Requirements:

Inquiry & Order Management

• Customer Support: Handle incoming customer inquiries via email, chat, and phone regarding product details, sizing, and availability.

• Order Processing: Manage and track customer orders, ensuring accurate data entry and timely updates on shipping status.

• Problem Resolution: Address and resolve customer complaints or issues with patience and a solution-oriented mindset.

Returns & Exchanges

• Reverse Logistics: Facilitate the returns and exchanges process, ensuring that all returned items are tracked and that refunds are processed according to company policy.

• Quality Feedback: Document recurring customer issues or product feedback to help our product and operations teams improve the overall experience.

Platform Maintenance

• System Navigation: Utilize eCommerce tools and CRM software to maintain organized customer records and interaction histories.

• Documentation: Maintain a comprehensive log of all customer interactions, ensuring that no query goes unanswered.

Qualifications and Skills:

• Experience:

  • 2–3 years of proven experience in a customer service or customer success role.

  • Experience in an eCommerce environment is highly preferred.

• Technical Skills:

  • Basic computer proficiency is required.

  • Hands-on experience with Shopify, Zendesk, or Gorgias is a significant advantage.

• Communication: Exceptional verbal and written English communication skills, with an ability to mirror the brand's tone.

• Remote Readiness:

  • A stable and reliable high-speed internet connection.

  • A robust power backup solution (Inverter/Generator) to ensure 100% uptime during working hours.

• Competencies:

  • Patience & Empathy: Ability to remain calm and professional when dealing with frustrated customers.

  • Attention to Detail: Precision in managing order data and return authorizations.

Salary

Application Closing Date: Not specified

Application Instructions:

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