CUSTOMER CARE PERSONNEL (NYSC) AT MARVEL ADVISORY | CUSTOMER CARE JOBS IN LAGOS

About Company:

Marvel Advisory is a recruitment agency that was founded in 2018 by a team of Human Resources and Business Consultants with the aim of transforming the workforce by inspiring productivity, effectiveness, value driven and innovative teams across businesses in Africa.

Job Description:

We are looking for a smart, friendly, and proactive Customer Care Personnel who is currently serving in the National Youth Service Corps (NYSC). This role is ideal for someone who is passionate about delivering excellent customer service, enjoys solving problems, and is eager to build a career in customer experience. This position offers an excellent learning environment with opportunities for growth and career development within the organization.

Requirements:

• Respond to customer inquiries via phone, email, WhatsApp, and social media.
• Resolve customer complaints professionally and promptly.
• Provide accurate information about the company's products and services.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Maintain accurate records of customer interactions.
• Escalate complex issues to the appropriate department when necessary.
• Work closely with other teams to ensure excellent customer satisfaction.
• Support other administrative and customer service tasks as assigned.

Qualifications and Skills:

• Must be a currently serving NYSC Corps Member seeking a Place of Primary Assignment (PPA).
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving skills.
• Good knowledge of Microsoft Office and basic computer applications.
• Ability to multitask and work in a fast-paced environment.
• Professional, courteous, and customer-focused attitude.
• Must be based in or willing to work in Lagos.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: marvelrecruitment7@gmail.com using the Job Position as the subject of the email.