CUSTOMER SERVICE REPRESENTATIVE AT SWIFT CONSULTING LIMITED

About Company:

Swift Consulting Limited - We are experts in our fields of work, we use the most modern systems and up-to date knowledge to provide support in all fields, particularly in Human Resources, Accounting and Finance, Facility Management, Health Maintenance, Education and Business Management. Our team consists of experts in different professions with a wealth of experience in different sectors, both within and outside Nigeria.

We are recruiting to fill the position below:

Job Description:

• We are currently seeking qualified and experienced applicants to fill the role of Customer Service Representative for one of our clients in the E-commerce Industry.

Major Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and social media platforms.
• Handle customer complaints, order issues, returns, and refunds in a professional manner.
• Provide accurate information about products, services, and order status.
• Maintain detailed and accurate records of customer interactions and transactions.
• Collaborate with operations, logistics, and warehouse teams to resolve customer issues.
• Ensure high levels of customer satisfaction and support customer retention initiatives.

Requirements:

• Bachelor’s degree or OND/HND in Business Administration, Mass Communication, Marketing, or a related field.
• Minimum of 1–3 years proven experience in customer service, call center operations, or a similar role, preferably within the e-commerce sector.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using CRM systems, chat tools, email platforms, and basic computer applications.
• Ability to multitask and work in a fast-paced environment.
• Strong interpersonal skills and a customer-focused attitude.

Salary

Application Closing Date: 19th December, 2025

Application Instructions:

Qualified candidates should send their CV to: hireme@swiftconsulting.com.ng using the job title as the subject of the mail.