CLIENT RELATION OFFICER AT PEM SECURITY GUARD NETWORK LIMITED | CLIENT RELATION JOBS IN ABIA

About Company:

Pem Security Guard Network Limited is a fully licensed & insured security company with years of experience in the industry with a mission to provide top-notch security services to our clients, such that their expectation are met and exceeded, while being spotless & professional at it.

Job Description:

We are seeking a high-velocity and diplomatically elite Client Relation Officer to anchor our strategic partnerships. In the security and investigations sector, success is defined by "Trust Sovereignty", the ability to harmonize proactive risk communication with the clinical precision required for client onboarding, feedback analysis, and tailored security solutions. This role is designed for a "Relationship Architect" with 1–3 years of experience who can blend "Diplomatic Grit" (addressing sensitive security concerns) with the "Analytical Agility" required to navigate the complexities of our service landscape.

Requirements:

1. Relationship Orchestration & Trust Governance

• Liaison Sovereignty: Serve as the primary "Source of Authority" between clients and the organization, ensuring seamless, high-speed communication that de-risks operational friction.

• Proactive Stewardship: Conduct regular, high-fidelity follow-ups to assess client satisfaction, gathering "Intelligence-Driven" feedback to refine our service delivery.

• Tailored Architecture: Identify and understand the nuanced security objectives of each client, offering bespoke solutions that align synchronously with their safety requirements.

2. Conflict Diplomacy & Problem-Solving Logic

• Resolution Excellence: Address client inquiries and concerns with clinical professionalism, providing timely resolutions that reinforce the client’s sense of security and trust.

• Analytical Governance: Utilize strong problem-solving skills to analyze client feedback, identifying "Friction Points" and developing strategies to enhance the overall service experience.

• Internal Synergy: Collaborate with internal security and investigation teams to ensure that client requirements are met effectively, efficiently, and with millimetric accuracy.

3. Data Sovereignty & Professional Integrity

• Information Architecture: Maintain detailed, "Audit-Ready" records of all client interactions and service documentation using CRM software and Microsoft Office Suite.

• Ethical Stewardship: Uphold a professional demeanor at all times, maintaining absolute confidentiality and adhering to the highest ethical standards of the security industry.

• Strategy Contribution: Assist in engineering long-term strategies to improve client retention and elevate the brand’s standing as a "Source of Choice" for security services.

Qualifications and Skills:

Professional Profile

• Education: Bachelor's Degree in Business Administration, Communication, or a related field.

• Experience: 1–3 years of robust experience in client relations or customer service (experience in the Security Sector is a significant advantage).

• Technical Savvy: High proficiency in CRM software and the Microsoft Office Suite.

Core Competencies

• Communication Power: Exceptional verbal and written skills with a strong aptitude for high-stakes interpersonal interaction.

• Organizational Grit: Ability to manage multiple complex tasks and prioritize effectively in a fast-paced environment.

• Analytical Mindset: Strong attention to detail with the ability to turn client feedback into operational improvements.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: careers@pemsecurityservices.com using the Job Position and Location as the subject of the mail.

Note: For inquiries, call or send a WhatsApp message to: 08167388336