CUSTOMER SERVICE REPRESENTATIVE AT REVERSE AESTHETICS LIMITED | CUSTOMER SERVICE REP JOBS IN LAGOS

About Company:

Reverse Aesthetics is a premium aesthetic and medical spa based in Victoria Island, Lagos, founded by a renowned and experienced aesthetic physician. The clinic specializes in safe, natural-looking aesthetic enhancements, advanced skin treatments, and non-surgical facial rejuvenation tailored to each client.

Job Description:

We are seeking a high-velocity and diplomatically persuasive Customer Service Representative to anchor our sales and conversion engine. In the premium service sector, success is defined by "Conversion Sovereignty", the ability to harmonize rapid inquiry response across WhatsApp, Instagram, and Voice with the clinical precision required for lead nurturing, upselling, and CRM management. This role is designed for a "Sales Architect" who can blend "Relational Grit" (handling multiple inquiries simultaneously) with the "Strategic Agility" required to convert "Interest" into "Confirmed Revenue."

Requirements:

1. Multi-Channel Orchestration & Conversion Logic

• Inquiry Sovereignty: Respond with high-speed accuracy to client inquiries across WhatsApp, Instagram, and Phone, ensuring every interaction is a "Source of Professionalism."

• Conversion Architecture: Transform raw inquiries into confirmed bookings, utilizing persuasive communication to drive revenue and meet monthly growth targets.

• Lead Stewardship: Execute consistent, high-fidelity follow-up protocols on pending leads to ensure "Zero-Gap" in the sales funnel.

2. Service Diplomacy & Revenue Engineering

• Information Integrity: Provide clients with millimetric accuracy regarding treatments, pricing, and company policies, acting as the primary "Source of Clarity."

• Upsell Governance: Identify strategic opportunities to upsell and cross-sell services, maximizing the value-exchange for every client interaction.

• Escalation Logic: Maintain the boundary of your expertise by strategically escalating medical or technical inquiries to the appropriate internal specialists.

3. Data Sovereignty & Operational Discipline

• CRM Stewardship: Maintain accurate, real-time booking records and update CRM systems with clinical attention to detail.

• Multitasking Agility: Manage high-volume conversations across multiple platforms without compromising the "Polite and Customer-Focused" brand persona.

• Growth Accountability: Take ownership of your performance metrics, utilizing feedback to drive continuous improvement in conversion rates.

Qualifications and Skills:

Professional Profile

• Experience: Previous experience in Customer Service or Sales is a significant strategic advantage.

• Mindset: A sales-driven, results-oriented approach with a passion for client satisfaction.

• Communication Power: Elite interpersonal skills with the ability to maintain a professional and polite attitude under pressure.

Core Competencies

• Digital Agility: Proficiency in managing business communications across WhatsApp, Instagram, and CRM tools.

• Negotiation Grit: Strong ability to handle client hesitations and convert them into bookings.

• Detail Orientation: Clinical focus on accuracy regarding treatment information and scheduling.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV  to:  reverseaestheticsng@gmail.com using “Customer Service Representative Application” as the subject of the email.