CUSTOMER SERVICE REPRESENTATIVE AT GOSUB LIMITED | CUSTOMER SERVICE REP JOBS IN EDO

About Company:

Gosub Limited is a software company dedicated to developing innovative products that tackle everyday challenges. We are currently promoting gosub.ng, a web application that provides telecommunication products and services to individuals and corporate customers across Nigeria.

Through gosub.ng, users can easily purchase data plans or airtime, transfer or convert airtime to cash, and process bill payments. We are passionate about delivering technological solutions to address the challenges faced by Nigerians.

Job Description:

We are seeking a proactive and highly motivated Customer Service Representative to be the front-line ambassador for our brand. Located in our Benin City hub, this role is for a professional who understands that every customer interaction is an opportunity to build trust and long-term loyalty.

You will be responsible for managing a high volume of inquiries across multiple channels—phone, email, and social media—while ensuring that issues are resolved with speed and precision. This is a shift-based role that requires a blend of emotional intelligence, technical skill in CRM platforms, and the ability to stay calm under pressure. If you are a problem-solver who takes pride in turning a complaint into a success story, we want you on our team.

Requirements:

1. Multi-Channel Inquiry Management

• Communication Triage: Effectively manage and respond to customer inquiries across phone, email, and social media, ensuring no message goes unanswered.

• Information Expert: Serve as a subject matter expert, providing accurate and comprehensive product/service details to prospective and existing customers.

• Order Orchestration: Accurately process customer orders and transactions, ensuring a seamless journey from initial contact to fulfillment.

2. Conflict Resolution & Problem Solving

• Service Recovery: Respond to customer complaints with empathy and efficiency, resolving issues in a manner that restores customer confidence.

• Issue Escalation: Identify high-priority or complex technical issues and escalate them to the appropriate department using established protocols.

• Team Collaboration: Work cross-functionally with logistics, sales, or technical teams to ensure 360-degree customer satisfaction.

3. Data Integrity & Operational Excellence

• CRM Governance: Maintain meticulous records of all customer interactions and transactions within our CRM and Google Workspace (Spreadsheets).

• Workload Prioritization: Multitask effectively in a fast-paced environment, prioritizing urgent tickets without compromising service quality.

• Continuous Feedback: Identify recurring customer pain points and provide feedback to management to improve overall service delivery.

Qualifications and Skills:

Professional Profile

• Education: Minimum of a Bachelor’s Degree in a related field.

• Experience: At least 2 years of experience in a customer-focused or similar support role.

• Location: Must reside in Benin City, specifically around Sapele Road, GRA, or immediate environs.

• Availability: Must be flexible to work a shift-based schedule, including nights, weekends, and holidays.

Core Competencies

• Tech Literacy: High proficiency in Google Docs/Spreadsheets and experience using CRM software.

• Communication IQ: Exceptional verbal and written communication skills with a professional and courteous tone.

• Resilience: Proven capacity to work under pressure and handle difficult customers with grace.

• Analytical Mindset: Strong problem-solving skills to diagnose and resolve issues independently.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their application to: career@gosub.ng using the Job Position as the subject of the email.

Note:

• Only applications sent directly to career@gosub.ng will be reviewed.
• We encourage you to apply early, as applications will be considered on a first-come, first-served basis.
• If you do not reside in Benin City, specifically around Sapele Road or GRA and environs, do not apply.
• If you’re a motivated, customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.