CUSTOMER SERVICE / SHIPPING MANAGER AT DANGOTE INDUSTRIES LIMITED | CUSTOMER SERVICE / SHIPPING MANAGER JOBS IN LAGOS

About Company:

Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.

We are recruiting to fill the position above.

Job Description:

We are seeking a high-caliber Customer Service & Shipping Manager to lead the critical intersection of logistics and client relations at our refinery. This is a dual-function leadership role: you will be the primary architect of seamless vessel operations while serving as the strategic voice of the organization to our global clients.

Your mission is to ensure that refined products move with surgical precision—from berthing and loading to final dispatch—while maintaining an elite standard of customer satisfaction. If you have 7+ years of experience in the Petroleum or Maritime industry and a mastery of port operations and conflict resolution, we invite you to lead this essential business unit.

Requirements:

1. Shipping Operations & Maritime Logistics

• Vessel Coordination: Manage complex scheduling, including berthing arrangements, cargo documentation, and vessel movement tracking (pre- and post-loading).

• Operational Precision: Ensure the timely dispatch and receipt of cargoes, adhering strictly to operational deadlines and company policies.

• Compliance & Oversight: Navigate maritime regulations and port operations with zero-error documentation, maintaining high-fidelity records of all shipping activities.

2. Strategic Customer Service & Client Relations

• Service Standards: Develop and implement rigorous customer service policies and procedures that reflect the refinery’s commitment to excellence.

• Issue Resolution: Act as the final escalation point for shipping delays, cargo discrepancies, or damages, resolving conflicts with professional diplomacy.

• Team Leadership: Mentor and train the customer service team to manage high-pressure inquiries and maintain strong, long-term relationships with petroleum off-takers and clients.

3. Performance Analytics & Cross-Functional Synergy

• Data-Driven Improvement: Monitor and analyze customer service and shipping metrics (e.g., turnaround time, demurrage costs, client satisfaction scores) to identify operational bottlenecks.

• Internal Collaboration: Coordinate with Production, Quality Control, and Finance departments to ensure a seamless flow of information and service delivery.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s degree in Maritime Studies, Logistics, Supply Chain Management, or a related field.

• Experience: Minimum of 7 years in shipping operations and customer service, specifically within the Petroleum or Maritime industry.

• Technical Mastery: Strong knowledge of vessel clearance processes, port operations, and maritime regulatory frameworks (NIMASA, NPA, etc.).

• Software Literacy: Proficiency in Logistics Management Systems and CRM software tools.

Core Competencies

• Crisis Management: Proven ability to handle high-pressure situations and resolve complex logistics conflicts effectively.

• Leadership IQ: Exceptional team management skills with a focus on mentoring and performance motivation.

• Communication: High-level interpersonal skills for negotiating with vessel agents, port authorities, and corporate clients.

Salary

Application Closing Date: Not specified

Application Instructions:

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