CUSTOMER SERVICE PERSONNEL (FEMALE CANDIDATES PREFERRED) AT SOFTNATION HOMES LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Softnation Homes Limited is a forward-thinking real estate development, marketing, and consultancy firm, dedicated to delivering luxury land and home solutions that fuse elegance, exclusivity, and strategic value. We exist to raise the bar in property living, optimizing spaces for discerning cosmopolitans who want more than just shelter, they want prestige, comfort, and a sound investment.

Job Description:

We are seeking a poised and articulate Customer Service Personnel to be the face and voice of our real estate operations in Ajah. In the property sector, trust is the primary currency; your role is to build that trust through every interaction, ensuring that every prospect and client feels valued, informed, and respected.

This is a customer-facing role critical to our brand perception. You will act as the first point of contact—navigating inquiries via digital channels and in-person visits—while seamlessly coordinating with our sales and administrative teams. If you are a well-presented professional with 2+ years of experience and a solution-driven mindset, we invite you to help us deliver excellence.

Requirements:

1. Multi-Channel Inquiry Management

• Digital & Physical Reception: Respond to client inquiries via phone calls, WhatsApp, and physical walk-ins with immediate professional attention.

• Information Architecture: Provide precise, up-to-date details on property listings, pricing structures, and acquisition processes, ensuring no misinformation reaches the client.

• Request Governance: Systematically log all client requests and escalate complex inquiries to the appropriate departments to ensure timely resolution.

2. Brand Ambassadorship & Service Quality

• Professional Poise: Maintain a calm, polite, and professional tone at all times, even when handling challenging or high-pressure situations.

• Solution-Driven Engagement: Approach every client interaction with a focus on resolving their needs and providing "value-add" information that supports their decision-making process.

• First Impression Mastery: Ensure the front-office environment and your personal presentation consistently reflect the premium standards of the brand.

3. Sales & Admin Synergy

• Lead Nurturing: Support the sales team by performing diligent follow-ups with prospects to keep the brand top-of-mind.

• Data Integration: Maintain accurate logs of client interactions to provide the administrative team with clear data for market analysis and service improvement.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree in any discipline (Communications, English, or Public Relations preferred).

• Experience: Minimum of 2 years of proven experience in customer service, front-desk operations, or hospitality.

• Gender Preference: Female candidates are preferred for this role.

• Industry IQ: Prior experience in Real Estate or high-end service industries is a distinct advantage.

Core Competencies

• Communication Mastery: Strong verbal and written skills, especially in managing professional communication via WhatsApp and email.

• Interpersonal IQ: Ability to build rapport quickly and maintain a customer-focused attitude under pressure.

• Reliability: Ability to work full-time on-site in Ajah, Lagos.

• Tech Literacy: Proficiency in basic CRM tools, WhatsApp Business, and MS Office.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV / Portfolio to: ntamiops@gmail.com using the Job Position as the subject of the email.