CUSTOMER SERVICE REPRESENTATIVE AT COUNTY CARGO | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

County Service Solution Nigeria Limited is a company Limited by shares, registered in the United Kingdom (County service solution Uk. Limited) and in Nigeria with registration number 1040716, having its operational offices in the United States of America and China.

Job Description:

We are seeking a high-velocity and digitally elite Customer Service Representative to anchor the engagement engine of County Cargo’s Lagos operations. In the specialized landscape of logistics and cargo management, success is defined by "Client Sovereignty", the ability to harmonize complex shipping inquiries with the clinical precision required for Data Entry, Social Media Content Creation, and Proactive Re-engagement. This role is designed for a "Digital Architect" with 1–2 years of experience who can blend "Conversational Grit" (resolving issues via phone and in-person) with the "Strategic Agility" required to maintain accurate records in Google Sheets and Excel.

Requirements:

1. Relationship Orchestration & Brand Governance

• Inquiry Sovereignty: Resolve customer issues via email, phone, and in-person with millimetric focus, acting as the primary "Source of First-Contact Resolution."

• Content Architecture: Create engaging and informative social media content to drive digital engagement, providing the "Structural Foundation" for County Cargo’s online presence.

• Retention Stewardship: Proactively reconnect with inactive customers to re-engage them with our services, ensuring the "Source of Repeat Business" is elite.

2. Tactical Resilience & Data Logic

• Fidelity Sovereignty: Maintain accurate customer records and prepare management reports, acting as the primary "Source of Retrievable Intelligence."

• System Architecture: Utilize Google Sheets and Excel for data entry, formatting, and analysis, providing the "Analytical Foundation" for logistics efficiency.

• Shift Stewardship: Maintain flexibility to work weekends, holidays, or varying shifts, maintaining the "Source of Operational Continuity."

3. Administrative Integrity & Performance Power

• Support Sovereignty: Provide general administrative assistance and take on additional responsibilities as assigned, acting as the primary "Source of Office Agility."

• Organization Architecture: Multitask and pay sharp attention to detail in all digital and physical documentation, providing the "Visual Foundation" for accurate work.

• Velocity Logic: Utilize 1–2 years of customer service expertise to learn quickly and adapt to a fast-paced environment, maximizing the "Source of Service Velocity."

Qualifications and Skills:

Professional Profile

• Experience: 1–2 years in Customer Service or a related digital/administrative role.

• Tech Mastery: Proficient in Google Sheets, Microsoft Excel, Word, and internet-based tools.

• Digital Literacy: Strong understanding of social media concepts, content handling, and trends.

• Location Scope: Preferred candidates should reside in Oshodi, Lagos, or nearby areas.

Core Competencies

• Service Grit: Friendly, reliable, and proactively customer-focused under pressure.

• Operational Sovereignty: Ability to multitask and deliver accurate work in a fast-paced environment.

• Communication Power: Excellent verbal and written skills for both client interaction and report preparation.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV to: jobs@countycargo.com using the position as subject of email.