CUSTOMER SALES REPRESENTATIVE AT GWX LIMITED | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

GWX is a 2nd, 3rd & 4th party consumer-oriented supply chain management company with core competence in courier delivery service, haulage, logistics, air cargo services, service quality audit, third party verification, international businesses and customs clearing & handling.

Job Description:

We are seeking a high-velocity and structurally elite Customer Sales Representative to anchor the engagement engine of our logistics operations in Ikeja. In a specialized service landscape where institutional momentum is dictated by the speed of the inquiry-relay and the precision of the solution-filter success is defined by "Revenue Sovereignty" the ability to harmonize inbound/outbound communication with the clinical precision required for First-Call Resolution, Relationship Stewardship, and Business Growth. This role is designed for a "Conversion Architect" a professional who can blend "Communication Grit" (negotiating complex logistics solutions) with the "Technical Agility" required to execute High-Fidelity Database Management and Cross-Departmental Synchronization.

Requirements:

1. Orchestration & Interaction Governance

• Sovereignty of the Call: Manage inbound/outbound traffic with professional precision, acting as the primary "Source of Customer-Facing Integrity."

• Resolution Architecture: Strive for first-call resolution to ensure customer satisfaction, providing the "Structural Foundation" for service continuity.

• Integrity Stewardship: Adhere to established call center protocols and standards, ensuring the "Source of Professional Conduct" is elite and uncompromised.

2. Tactical Resilience & Revenue Logic

• Conversion Sovereignty: Identify customer needs and provide appropriate solutions that drive account profitability, acting as the primary "Source of Revenue Growth."

• Logistics Architecture: Provide detailed information on pricing, policies, and logistics services, providing the "Functional Foundation" for informed decision-making.

• Feedback Stewardship: Document customer insights and common issues to fuel continuous departmental improvement, maintaining the "Source of Competitive Intelligence."

3. Operational Integrity & Digital Power

• Data Sovereignty: Accurately enter and update customer information in the CRM database, acting as the primary "Source of Account Truth."

• Collaboration Architecture: Partner with other departments to resolve complex issues, providing the "Relational Foundation" for internal synergy.

• Velocity Logic: Utilize Call Center Software expertise to accelerate the "Inquiry-to-Resolution" cycle, maximizing the "Source of Operational Throughput."

Qualifications and Skills:

Professional Profile

• Role Type: Full-time, onsite in Ikeja, Lagos.

• Core Competencies: Elite verbal/written communication, complex problem-solving, and persistent relationship-building.

• Technical Power: Proficiency in call center software, CRM systems, and data entry platforms.

• Industry IQ: Understanding of logistics services, pricing structures, and modern sales/service methodology.

• Aptitude: High capacity for learning and adapting to industry trends under performance-based pressure.

Core Competencies

• Analytical Grit: Ability to identify account needs and escalate issues without compromising service momentum.

• Revenue Sovereignty: Mastery of the "Identify-Communicate-Solve-Document-Grow" lifecycle.

• Execution Power: High-discipline approach to meeting individual and team targets in a fast-paced environment.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: jobs@greaterwashingtonng.com using the Job Position as the subject of the email.