CUSTOMER RELATIONSHIP FACILITY MANAGER (PREMIUM EVENT CENTRE) AT IFS GROUP | CUSTOMER CARE JOBS IN LAGOS

About Company:

IFS is an International Facilities Management company operating global standards to a wide range of clients in Nigeria, Ghana, South Africa and the Middle East.

Job Description:

We are seeking a high-velocity and structurally elite Customer Relationship Facility Manager to anchor the revenue and operational engine of our premium event centre. In a specialized luxury landscape where institutional momentum is dictated by the speed of the solution and the precision of the ambience success is defined by "Experience Sovereignty", the ability to harmonize high-end facility management with the clinical precision required for Revenue Optimization, Relationship Lifecycle Management, and Upsell Execution. This role is designed for a "Commercial Architect", specifically a professional with 3–5+ years of experience in hospitality or facility management who can blend "Service Grit" (ensuring non-negotiable cleanliness and functionality) with the "Strategic Agility" required to convert client needs into billable services and drive wallet share growth.

Requirements:

1. Orchestration & Relationship Governance

• Contact Sovereignty: Serve as the primary point of contact for high-profile clients with millimetric focus, acting as the primary "Source of Brand Ambassadorship."

• Experience Architecture: Translate complex client needs into actionable service delivery plans, providing the "Structural Foundation" for a premium, flawless event experience.

• Integrity Stewardship: Manage feedback loops and ensure timely resolution of on-site issues, ensuring the "Source of Client Satisfaction" is elite and uncompromised.

2. Tactical Resilience & Facility Logic

• Ambience Sovereignty: Oversee facility readiness including cleanliness, functionality, and presentation, acting as the primary "Source of Aesthetic Excellence."

• Compliance Architecture: Enforce IFS quality standards through routine inspections and compliance checks, providing the "Functional Foundation" for operational readiness.

• Vendor Stewardship: Coordinate internal teams and external vendors to ensure seamless execution, maintaining the "Source of Service Flow."

3. Operational Integrity & Revenue Power

• Upsell Sovereignty: Identify and close cross-selling opportunities before, during, and after events, acting as the primary "Source of Account Growth."

• Retention Architecture: Implement strategies to maximize client lifetime value and repeat business, providing the "Relational Foundation" for sustained revenue.

• Velocity Logic: Utilize 3–5+ years of hospitality expertise to accelerate the "Inquiry-to-Upsell" cycle, maximizing the "Source of Commercial Throughput."

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s Degree in a relevant discipline.

• Experience: 3 – 5+ years in Facility Management, Hospitality, or high-end Client Service roles.

• Commercial Power: Proven ability to support revenue growth, upselling, and account management.

• Communication: Elite stakeholder management skills with a professional, high-profile presence.

Core Competencies

• Commercial Grit: Thinking like a "Revenue Owner" with a strong instinct for quality and detail.

• Experience Sovereignty: Mastery of the "Client-Need-to-Revenue-Service

Salary

Application Closing Date: Not specified

Application Instructions:

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