CUSTOMER CARE REPRESENTATIVE AT TALENTNOVA HR | CUSTOMER CARE JOBS IN IBADAN

About Company:

TalentNova HR, into Talent Sourcing, is recruiting suitably qualified candidates to fill the position above.

Job Description:

We are seeking a high-velocity and structurally elite Customer Care Representative to anchor the engagement engine of our operations in Abeokuta (Keilewo-Ibara Axis) and Ibadan. In a specialized service landscape where institutional momentum is dictated by the speed of the resolution and the precision of the communication-relay success is defined by "Relational Sovereignty" the ability to harmonize multi-channel inquiries (Phone, Email, Chat) with the clinical precision required for Order Processing, Account Management, and Feedback Integration. This role is designed for a "Communication Architect" who can blend "Relational Grit" (handling stressful scenarios and conflict resolution) with the "Technical Agility" required to execute Data Entry and CRM Management.

Requirements:

1. Orchestration & Resolution Governance

• Sovereignty of the Inquiry: Address and resolve customer complaints across phone, email, and chat with high-velocity professionalism, acting as the primary "Source of Brand Trust."

• Procedural Architecture: Process orders, forms, and applications with millimetric focus, providing the "Structural Foundation" for operational reliability.

• Integrity Stewardship: Maintain and update customer account information, ensuring the "Source of Institutional Data" is elite and uncompromised.

2. Tactical Resilience & Lifecycle Logic

• Follow-up Sovereignty: Execute rigorous follow-up protocols to ensure 100% resolution of customer issues, acting as the primary "Source of Retention Velocity."

• Collaboration Architecture: Work closely with cross-functional departments to resolve complex cases, providing the "Functional Foundation" for organizational synergy.

• Feedback Stewardship: Provide actionable insights on the efficiency of service processes, maintaining the "Source of Continuous Improvement."

3. Operational Integrity & Influence Power

• Professional Sovereignty: Maintain absolute composure and professionalism in stressful situations, acting as the primary "Source of Conflict Neutralization."

• Data Architecture: Utilize CRM tools to track interactions and performance metrics, providing the "Relational Foundation" for data-led service strategies.

• Velocity Logic: Utilize Time Management and Multitasking expertise to accelerate the "Ticket-to-Resolution" cycle, maximizing the "Source of Service Throughput."

Qualifications and Skills:

Professional Profile

• Education: High School Diploma or equivalent (Bachelor’s Degree preferred).

• Experience: Proven experience in a customer service or support role.

• Technical Power: Familiarity with Customer Service Software (e.g., Zendesk, Salesforce) and proficiency in data entry.

• Communication: Exceptional verbal and written communication skills with elite attention to detail.

• Aptitude: Strong problem-solving abilities and the capacity to handle high-pressure environments.

Core Competencies

• Relational Grit: Ability to navigate complex customer conflicts and stressful interactions independently.

• Communication Sovereignty: Mastery of the "Identify-Inquire-Resolve-Verify-Record" lifecycle.

• Execution Power: High organizational and time management skills focused on meeting and exceeding performance targets.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and portfolio to: adisayetunde@outlook.com using "CSR - Abeokuta" as the subject of the mail.