CUSTOMER CARE REPRESENTATIVE AT DOMEO RESOURCES INTERNATIONAL | CUSTOMER CARE JOBS IN CROSS RIVER

About Company:

Domeo Resources International (DRI) is a prolific organisation which proffers HR and Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance.

Job Description:

• The Customer Care Representative is responsible for ensuring an excellent customer experience by addressing inquiries, resolving complaints, and maintaining positive interactions with guests.
• The role focuses on customer satisfaction, feedback management, and service improvement.

Role Responsibilities

• Attend to customer inquiries and provide accurate information.
• Handle complaints professionally and ensure timely resolution.
• Maintain a friendly and welcoming attitude at all times.
• Monitor customer satisfaction and gather feedback.
• Escalate complex issues to the appropriate department.
• Keep records of customer interactions and feedback.
• Support front-of-house operations when necessary.
• Ensure adherence to service standards and company policies.

Reports to: Floor Manager / Restaurant Manager

Requirements:

Education and Certifications:

• Minimum of OND/HND/BSc in any related field.
• Certification in customer service is an advantage.

Experience:

• 2–3 years of experience in customer service or hospitality.
• Experience in a restaurant or service environment is preferred.

Core Competencies:

• Customer Service Excellence
• Communication Skills
• Problem-Solving Skills
• Emotional Intelligence
• Patience & Professionalism
• Attention to Detail.

Salary

Application Closing Date: 17th April, 2026

Application Instructions:

Interested candidates should forward their CV and Cover Letter to: recruitment@domeoresources.org using Role + Location as the subject of the mail. (Customer Care Representative Calabar).

Note

• Only shortlisted candidates will be contacted.
• All candidates must reside in Calabar or have accommodation in Calabar.