CUSTOMER CARE EXECUTIVE AT GLOBAL PROFILERS

About Company:

Global Profilers, a Profiler Group Company, is a global recruitment and resourcing company with a focus on African markets. We are experienced working within numerous fields such as: Telecom, IEC, Infra 25, Oil & Gas, Mining, Financial Services and Banking, FMCG/CD, Education and Agriculture to name a few.

We are recruiting to fill the position below:

Job Description:

• We're seeking a highly skilled Customer Service Executive to join our Customer Service Delivery Department!
• As the primary point of contact for customers, you'll deliver exceptional service, resolve complaints, and provide product information.

Responsibilities

• Handle customer interactions via phone, email, and WhatsApp
• Resolve customer complaints and queries promptly
• Manage customer support tickets using our CRM system
• Collaborate with internal teams to resolve complex issues
• Collect and document customer feedback

Requirements:

• Fair knowledge of telecom technologies (Internet Bandwidth, Leased Circuits, IoT)
• Strong organizational and communication skills
• Self-motivated and detail-oriented
• Prior experience in telecommunications customer service is an advantage.

What We Offer

• Opportunity to work with a leading telecommunications company
• Collaborative and dynamic work environment
• Professional growth and development opportunities

Salary

Application Closing Date: Not specified

Application Instructions:

Qualified candidates should send their CV to: eniolami.adenuga@globalprofilers.com using the job title as the subject of the mail