CAMPUS OPERATIONS & CUSTOMER SUCCESS LEAD AT SPACEFINISH | OPERATIONS & CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Spacefinish is a global design and workspace strategy firm specializing in the design, build, and transformation of office spaces. We help organizations create smart, functional, and future-ready environments that drive productivity, collaboration, and business growth. Trusted by leading companies and fast-growing startups, we combine design thinking, technology, and execution excellence to deliver world-class workspaces tailored to modern work needs.

Job Description:

We are seeking a high-velocity and structurally elite Campus Operations & Experience Lead to anchor the operational engine of our campus locations. In a specialized serviced-office landscape where institutional momentum is dictated by the speed of the service-relay and the precision of the client-filter success is defined by "Operational Sovereignty" the ability to harmonize high-end hospitality with the clinical precision required for Facility Governance, Client Lifecycle Management, and Unit Economics. This role is designed for an "Experience Architect" specifically a veteran professional with 4 to 8+ years of experience who can blend "Operational Grit" (mastering facility systems and vendor management) with the "Strategic Agility" required to execute High-Retention Renewals and New-Location Launch Architectures.

Requirements:

1. Orchestration & Operational Governance

• Sovereignty of the Campus: Oversee daily operations across all locations, acting as the primary "Source of Operational Stability."

• Infrastructural Architecture: Ensure all facilities (power, internet, security, maintenance) are fully functional at all times, providing the "Structural Foundation" for a friction-free environment.

• Integrity Stewardship: Manage and coordinate vendors to meet agreed service levels, ensuring the "Source of Facility Reliability" is elite and uncompromised.

2. Experience Architecture & Lifecycle Stewardship

• Client Sovereignty: Manage the full client lifecycle from onboarding to renewal, acting as the primary "Source of Client Fidelity."

• Retention Architecture: Conduct regular check-ins to maintain satisfaction and identify expansion risks, providing the "Functional Foundation" for high renewal rates.

• Issue Stewardship: Resolve client grievances efficiently and professionally, maintaining the "Source of Brand Reputation."

3. Economic Sovereignty & Systems Performance

• Unit Economics Sovereignty: Track and manage KPIs, including occupancy rates and revenue-per-desk, acting as the primary "Source of Location Profitability."

• Systems Architecture: Implement and maintain standardized operating procedures, providing the "Relational Foundation" for compliance and reporting.

• Velocity Logic: Utilize Data-Driven Insights to support pricing and space utilization decisions, maximizing the "Source of Campus Throughput."

4. Systemic Growth & Cross-Functional Alignment

• Launch Sovereignty: Support the operational setup of new locations, acting as the primary "Source of Readiness."

• Alignment Architecture: Collaborate with Sales, Design, and Finance teams to bridge the gap between sales promises and operational delivery, providing the "Relational Foundation" for organizational synergy.

Qualifications and Skills:

Professional Profile

• Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.

• Experience: 4 – 8+ years in operations roles within serviced offices, coworking, hospitality (hotels), or property/facility management.

• Technical Power: Demonstrated ability to build systems, manage complex vendor relationships, and lead teams.

• Operational IQ: Deep understanding of unit economics, occupancy management, and customer experience frameworks.

• Aptitude: Exceptional organizational and multitasking skills in a fast-paced, structured environment.

Core Competencies

• Execution Grit: Ability to identify inefficiencies and implement cost-control measures independently.

• Experience Sovereignty: Mastery of the "Setup-Onboard-Retain-Optimize-Expand" lifecycle.

• Strategic Power: Elite communication skills with a focus on cross-functional alignment and stakeholder management.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: hiring@spacefinish.com using the Job Position as the susbject of the email.