SUPERVISOR (ROOFTOP LOUNGE, RESTAURANT AND BEAUTY STUDIO) AT SHALLY ESSENCE SCENTS AND COSMETICS | SUPERVISOR JOBS IN LAGOS

About Company:

Shally Essence  Scents and Cosmetics is a beauty and  fragrance brand dedicated to helping people feel confident, refreshed, and uniquely expressive through premium-quality  scents and cosmetic products

Job Description:

We are seeking a high-velocity and operationally elite Multi-Unit Supervisor to anchor our luxury lifestyle hub on the Lagos Island (Lekki, VI, Ajah). In a multi-sector environment, success is defined by "Experience Sovereignty", the ability to harmonize the high-energy service of a rooftop lounge and restaurant with the clinical precision and aesthetic calm required for a premium beauty studio. This role is designed for an "Operational Architect" with 4–7 years of supervisory experience who can blend "Hospitality Grit" (managing opening/closing and staff productivity) with the "Strategic Agility" required to drive sales and upsell services across diverse business units.

Requirements:

1. Multi-Unit Orchestration & Workflow Governance

• Cross-Functional Sovereignty: Supervise and coordinate daily activities across the lounge, restaurant, and beauty studio, ensuring every department acts as a "Source of Quality."

• Opening/Closing Architecture: Oversee millimetric opening and closing procedures, ensuring the business is "Audit-Ready" and operationally sound at all hours.

• Environmental Stewardship: Maintain an environment that is clean, organized, and aesthetically appealing, ensuring the "Source of Luxury" is felt by every client upon entry.

2. Talent Evolution & Performance Logic

• Team Sovereignty: Monitor staff performance, attendance, and overall productivity with clinical attention to detail, fostering a "High-Performance" culture.

• Human Capital Support: Lead the "Talent Lifecycle"—supporting recruitment, onboarding, and training—to ensure every new hire is synchronously aligned with the brand's standards.

• Leadership Power: Provide high-stakes mentorship and direction, managing different business units effectively under the pressure of a fast-paced island environment.

3. Client Diplomacy & Fiscal Architecture

• Service Sovereignty: Ensure exceptional customer service delivery, acting as the primary "Source of Resolution" for escalated issues and customer complaints.

• Inventory Intelligence: Manage inventory levels and coordinate with procurement to avoid stockouts or surpluses, maintaining the "Fiscal Health" of the business.

• Revenue Logic: Drive sales through excellent service delivery and strategic upselling, ensuring that client interactions translate into "Bottom-Line Growth."

• Compliance Stewardship: Ensure strict adherence to health, safety, and hygiene standards across all hospitality and beauty touchpoints.

Qualifications and Skills:

Professional Profile

• Experience: 4–7 years of robust experience in a supervisory role within hospitality, restaurants, or the beauty industry.

• Sector Savvy: Experience managing a multi-service business (e.g., restaurant + salon) is a significant strategic advantage.

• Location: Must reside on the Lagos Island (Lekki, Ajah, Victoria Island) or nearby areas for logistical agility.

Core Competencies

• Leadership Grit: Strong team management skills with the ability to multitask across diverse departments.

• Conflict Resolution: Elite interpersonal skills to handle high-pressure situations and client escalations with professional poise.

• Technical Mastery: Basic understanding of inventory systems and operations management; proficiency in customer service best practices.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV and portfolio to: sharonajah854@gmail.com using the Job Position as the subject of the mail.