SERVICE MANAGER AT DANA GROUP | SERVICE MANAGER JOBS IN LAGOS

About Company:

Dana Group is a leading Nigerian conglomerate, a major contributor to the industrialization and economic growth of Nigeria for over five decades. With a maiden venture in pharmaceutical manufacturing in the mid-1980s, we have diversified into market-leading businesses across key sectors like: Pharmaceuticals, Automobile, Production of Household Plastics, Aviation etc . We are committed to providing quality products and services that positively impact daily life and well-being

Job Description:

We are seeking a technically elite and operationally rigorous Service Manager to anchor the after-sales immune system and workshop engine of our organization. In the high-velocity Nigerian automotive landscape where institutional momentum is dictated by the velocity of workshop turnaround and the precision of the diagnostic-filter success is defined by "Workshop Sovereignty" the ability to harmonize complex team-management with the clinical precision required for Profitability-Architecture, OEM-Compliance Governance, and Predictive-Maintenance Stewardship. This role is designed as an "Operational Command Center" a critical residency for an ambitious automotive executive who can blend "Managerial Grit" (mastering the complexities of labor utilization and parts-inventory turnover) with the "Structural Agility" required to execute High-Fidelity Service Workflows.

Requirements:

1. Operational Sovereignty & Workshop Architecture

• Sovereignty of the Workshop: Manage end-to-end service operations, acting as the primary "Source of Operational Throughput."

• Compliance Architecture: Implement processes aligned with brand/OEM standards, providing the "Structural Foundation" for service excellence.

• Integrity Stewardship: Monitor warranty systems, turnaround times (TAT), and quality controls, ensuring the "Source of Technical-Integrity" is elite and uncompromised.

2. Fiscal Sovereignty & Revenue Logic

• Fiscal Sovereignty: Ensure service revenue, labor efficiency, and parts-sales targets are met, acting as the primary "Source of Economic Sustainability."

• Planning Architecture: Execute resource allocation and equipment maintenance, providing the "Functional Foundation" for facility-long-term growth.

• Development Stewardship: Drive technician training and skill upgrades (including AI/digital platform proficiency), maintaining the "Source of Workforce-Momentum."

3. Customer Experience & Performance Power

• Customer Sovereignty: Drive high-quality service delivery, retention, and repeat-business programs, acting as the primary "Source of Brand-Loyalty Momentum."

• Process Architecture: Utilize Operational-Reporting Toolkits (MIS) to monitor performance, providing the "Relational Foundation" for data-driven management decisions.

• Velocity Logic: Utilize Technical-Expertise to accelerate the "Diagnostic-to-Repair" cycle, maximizing the "Source of Institutional Reputation."

Qualifications and Skills:

Professional Profile

• Education: Degree or Diploma in Automobile or Mechanical Engineering.

• Experience: 6+ years of progressive automotive after-sales/service management experience.

• Technical Power: Deep understanding of warranty systems, technical diagnostics, and exposure to AI-based diagnostics/predictive maintenance tools.

• Aptitude: Exceptional team-leadership, operational-management, and customer-focused commercial acumen.

• Mindset: Proactive, commercially aware, and ready to maintain "Workshop Sovereignty" in the fast-paced, high-stakes Nigerian automotive environment.

Core Competencies

• Operational Grit: Ability to identify, isolate, and resolve workshop bottlenecks (parts-shortages, technician idle-time) in real-time.

• Quality Sovereignty: Mastery of the "Inspect-Diagnose-Repair-Validate-Retain" lifecycle.

• Execution Power: High-discipline approach to policy enforcement, staff supervision, and the rigorous maintenance of a high-performance automotive facility.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: vacancies@danagroup.com using the Job Position as the subject of the email.