About Company:
Didii is Nigeria's personal money assistant. Send money home, pay your bills, buy data, cash out your crypto — by voice, text, or photo. Just tell didii. Didii is rethinking how Nigerians interact with their money.
Job Description:
You'll own how it feels when something goes wrong. First responder, last hope, calm voice in the middle of a stuck transfer. Support at a money app is the product.
What you'll do
- Hire and lead a support team across WhatsApp, in-app chat, and social
- Design escalation paths to engineering for live incidents
- Own NPS and first-response SLAs — minutes, not hours
- Turn support tickets into product fixes by partnering with PM and engineering
Requirements:
- 4+ years support or CX leadership at a consumer fintech
- Written like a real Nigerian, not like a corporate template
- Ops mindset — you build playbooks, not just answer tickets
- You've led a team through a real money-stuck incident and kept the trust
Salary
Very attractiveApplication Closing Date: Not specified
Application Instructions:
CLICK ON THE LINK BELOW TO APPLY
Job Information
Deadline
Not specified
Job Type
Full-time
Industry
Customer care
Work Level
Experienced
State
Nigeria
Country
Nigeria