RECOVERY MANAGER AT FAIRMONEY | RECOVERY MANAGER JOBS IN LAGOS

About Company:

FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures. FairMoney maintains a strong international presence, with offices in several countries, including France, Nigeria, Germany, Latvia, the UK, Türkiye, and India.

Job Description:

• The Recovery Manager will be responsible for strategically leading and managing all loan recovery operations.
• This role ensures the timely recovery of overdue loans, reduction of NPL ratios and enforcement of credit terms in line with CBN regulations, internal policies and ethical standards.
• This position oversees a nationwide/regional team of field recovery officers, supervisors, and third-party agents while ensuring high productivity, compliance, and operational excellence.

Key Responsibilities
Strategic & Operational Leadership:

• Develop and execute field recovery strategies to reduce Portfolio at Risk
• Set clear field targets, KPIs, zonal recovery plans, and daily activity expectations for teams.
• Oversee the coordination of borrower visits, skip-tracing, location validation, and recovery escalations.

Recovery Management:

• Approve restructuring or settlement offers based on delegated authority.
• Track and report field activities using digital tools

Risk, Compliance & Regulatory Adherence:

• Ensure recovery processes adhere to CBN Consumer Protection Regulations, credit risk guidelines, and ethical collection practices.
• Conduct periodic audits of field actions to prevent misconduct, fraud, or undue customer harassment.

People Management:

• Recruit, train, and supervise field recovery officers, zonal supervisors, and contract agents.

Stakeholder & Interdepartmental Collaboration:

• Work with Credit, Collections, Risk, Legal, Operations, and Customer Service to ensure holistic case management.
• Liaise with community leaders, law enforcement, and local authorities when required and permitted.
• Prepare recovery performance reports to senior management.

Process Improvement & Technology:

• Improve field recovery processes, route planning, customer tracking, and reporting structures.
• Develop and implement SOPs for field escalations, repossessions, and collateral realization.

Requirements:

Salary

Application Closing Date: Not specified

Application Instructions:

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Recruitment Process

• A screening interview with one of the members of the Talent Acquisition team.
• Technical interview with Head, In-house Collections.
• Final Interview with Director of Merchant Lending.