OUTLET MANAGER AT MONTAIGNE AH LIMITED | OUTLET MANAGER JOBS IN LAGOS

About Company:

Montaigne AH Limited popularly known as Montaigne Place is Nigeria's largest Luxury Skincare, Cosmetic, Fragrance and Well-being retail company.

Job Description:

We are seeking a high-performing Outlet Manager to lead our store operations in the heart of Ikeja GRA. This role is designed for a retail professional who balances operational excellence with a sophisticated approach to customer service. You will be responsible for leading a dedicated team, managing high-value inventory, and driving a culture of personalized service that aligns with premium brand standards.

The ideal candidate has a strong background in luxury or boutique retail and possesses the leadership maturity to manage both the front-facing customer experience and the back-end logistics of a busy outlet.

Requirements:

Team Leadership & Communication

• Team Supervision: Lead, direct, and assign daily activities to the store team to ensure operational targets are met.

• Coaching: Promote a high-performance culture by providing colleagues with personalized feedback and coaching on customer service techniques.

• Strategic Support: Collaborate with the team to develop and execute action plans for continuous service and operational improvement.

Customer Excellence

• Relationship Management: Assist customers with inquiries and resolve complaints in strict accordance with company policy, ensuring a positive shopping experience.

• Service Culture: Actively promote the company’s "greet, help, and thank" culture and maintain strict customer data privacy.

• Clienteling: Leverage industry experience to build and maintain a loyal client book, driving repeat business through personalized engagement.

Merchandising & Inventory Control

• Stock Management: Oversee the restocking process from HQ, manage re-order levels, and ensure shelves are consistently and correctly stocked.

• Brand Standards: Execute merchandising activities and off-shelf displays in strict alignment with approved brand guidelines.

• Accountability: Manage all promotional and sales support materials, ensuring they are utilized effectively to drive outlet revenue.

Qualifications and Skills:

• Education: Bachelor’s Degree in any discipline.

• Experience:

  • 3–4 years of retail store experience, specifically within a luxury, boutique, or high-end fashion environment.

  • Proven experience as a Store or Outlet Manager.

  • Strong proficiency with Retail Point of Sale (POS) systems is essential.

• Core Competencies:

  • Detail-Oriented: Exceptional accuracy in inventory management and financial reporting.

  • Organizational Mastery: Ability to prioritize multiple projects and respond promptly to urgent store issues.

  • Flexibility: Willingness to work a flexible full-time schedule, including early mornings, weekends, and overtime as required.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates are to send their CV to: montaigneplacehr@gmail.com using the Job Position and preferred location as the subject of the mail.