OFFICER - CUSTOMER OPERATIONS WEST 1.CUSTOMER RELATIONS AND EXPERIENCE AT MTN NIGERIA

About Company:

MTN Nigeria is a leading telecommunications provider in Nigeria, part of the larger MTN Group. It offers a wide range of services, including mobile voice, data, and digital solutions, and is known for its extensive network coverageand large customer base. 

We are recruiting to fill the position below:

Job Description:

• Perform software installation and configuration requests.
• Perform the incident escalation process in compliance with laid-down policies and procedures
• Collect and book in customer phones for warranty repairs
• Communicate credit status to customers
• Identify problematic invoices proactively and promptly notify the billing division
• Assist with printing post-paid client bills
• Generate funds from sales and render after-sales support service 
• Handle cash and ensure correct amounts are paid
• Collect customer phones for warranty repairs
• Escalate and route customer issues to the relevant process operators.
• Perform necessary system transactions related to customer requests.  
• Use organization and time management tools to track cases and meet turnaround times and other required metrics.
• Maintain the Integrity of managing subscriber data/information.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Identify and report on customer-impacting trends. 
• Enlighten and educate customers on new products and initiatives within MTN.  
• Educate customers on the use of products and services.
• Document actions taken to resolve client problems.
• Verify correct cash amounts are paid

Requirements:

• First Degree in any related field
• Fluent in English 

Experience: 3-7 years’ experience, which includes

• Experience working with others.
• Experience working in a medium-sized organization
• Experience in a call-centre (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn)

Salary

Application Closing Date: 04th August, 2025

Application Instructions:

CLICK ON THE LINK BELOW TO APPLY