KARTEL RECRUITMENT FOR CUSTOMER SERVICE INTERN | CUSTOMER SERVICE JOBS IN LAGOS

About Company:

Kartel is a leading brand of backup power systems including Inverters, Solar Panels, UPS, Solar Charge Controllers, Deep Cycle batteries etc. Our products are recognized worldwide for their resilient quality and reliability for a wide range of domestic and commercial applications

Job Description:

We are looking for a proactive and high-energy Customer Service Intern currently serving in the NYSC program to join our team in Lagos. This role is perfect for a Corps member who is passionate about people, problem-solving, and building a career in client relations. You will be the first point of contact for our customers, responsible for turning inquiries into sales leads and ensuring every interaction leaves a positive impression of our brand.

The ideal candidate is a patient listener, a clear communicator, and someone who thrives on going the "extra mile" to resolve challenges and hit performance targets.

Requirements:

Client Interaction & Relationship Building

• Call Management: Efficiently handle a high volume of incoming phone calls, ensuring professional and courteous service at all times.

• Needs Assessment: Identify and assess customer needs quickly to provide solutions that drive satisfaction and brand loyalty.

• Trust Building: Establish sustainable relationships with customer accounts through open, transparent, and interactive communication.

Sales & Service Excellence

• Lead Generation: Actively identify opportunities to generate sales leads and contribute to the company's growth during customer interactions.

• Target Achievement: Strive to meet personal and team-based sales targets and call-handling quotas.

• Information Management: Use the right tools and methods to provide customers with accurate, valid, and comprehensive information.

Problem Resolution & Documentation

• Conflict Resolution: Handle customer complaints by providing appropriate solutions and alternatives within specified time limits; follow up consistently to ensure total resolution.

• Record Keeping: Maintain detailed logs of customer interactions, process account updates, and ensure all documents are filed correctly.

• Process Compliance: Strictly follow established communication procedures, guidelines, and company policies.

Qualifications and Skills:

• Current Status: Must be a currently serving NYSC Corps member looking for a Primary Place of Assignment (PPA) in Lagos.

• Communication Skills: Strong verbal and written communication skills with a natural ability to empathize with customers.

• Mindset:

  • A "customer-first" attitude with a passion for engagement.

  • A competitive spirit focused on meeting sales and service targets.

  • Strong organizational skills and attention to detail when documenting cases.

• Technical Aptitude: Ability to learn and use customer service software and internal databases quickly.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should send their CV to: careers@skyvillelimited.com using the Job Position as the subject of the email.