HR OFFICER – DOMESTIC STAFF OUTSOURCING. AT WORK DEY HR SERVICES | HR JOBS IN ABUJA

About Company:

Work Dey HR Services - Our client is a trusted HR consulting firm specializing in the recruitment, training, and outsourcing of professional domestic staff – including housekeepers, nannies, cooks, drivers, stewards, and caregivers – to high-net-worth individuals, expatriates, and corporate clients across Nigeria

Job Description:

We are looking for a proactive and empathetic HR Officer to manage the end-to-end lifecycle of our outsourced domestic staff. In this specialized role, you will act as the essential bridge between domestic professionals and the households they serve. You will be responsible for ensuring seamless placements, maintaining high service standards, and managing the welfare and performance of our personnel to ensure maximum client satisfaction.

Requirements:

• Staff Lifecycle Management: Oversee onboarding, rigorous KYC documentation, and database management for all outsourced staff, including certifications and guarantor records.

• Training & SOPs: Coordinate pre-deployment training in areas like etiquette, housekeeping, and safety. Develop clear Codes of Conduct and Standard Operating Procedures (SOPs).

• Client Relations: Consult with clients to understand their specific household needs, handle complaints, manage contract renewals, and provide monthly performance feedback.

• Welfare & Payroll: Manage payroll processing, HMO/Pension compliance, leave schedules, and conflict resolution between staff and clients.

• Quality Assurance: Conduct periodic site visits and performance appraisals to ensure staff are meeting the high standards required by our clients.

• Recruitment & Compliance: Support recruitment drives through interviews and background checks while ensuring all operations align with Nigerian labor laws.

Qualifications and Skills:

• Experience: 3–5 years in Human Resources, with at least 2 years specifically in outsourcing, facility management, or domestic staff management.

• Education: B.Sc/HND in HR Management, Industrial Relations, Sociology, or a related field. CIPM/HR certification is a major advantage.

• Skills: Exceptional interpersonal and negotiation skills, with the ability to manage sensitive staff issues and high-stakes client demands with tact.

• Technical Literacy: Proficiency in MS Office and HR software for payroll and records tracking.

• Legal Knowledge: A strong understanding of Nigerian labor laws as they pertain to contract and domestic staff.

• Location & Mobility: Must be based in Abuja and willing to work flexible hours, including conducting home visits within the FCT.

Salary

Application Closing Date: Not specified

Application Instructions:

Interested and qualified candidates should forward their CV and a cover letter to: career.wsl@gmail.com using "HR Officer – Domestic Staff Outsourcing" as the subject of the email.

Note: Only shortlisted candidates will be contacted.