HOTEL GENERAL MANAGER AT EFEZI SOUTHSEA NIGERIA LIMITED | GENERAL MANAGER JOBS IN LAGOS

About Company:

Established in 2009, Efezi Southsea Nigeria Limited is a hospitality consultancy firm specializing in providing expert services to small and medium-sized hotels.

Job Description:

• Oversee the daily operations of all hotel departments.
• Ensure smooth coordination between departments.
• Maintain high standards of hospitality and guest service.
• Ensure compliance with hotel policies and procedures.
• Develop and implement the hotel's strategic plans.
• Set operational goals and performance targets.
• Identify business growth opportunities.
• Lead organizational change and continuous improvement initiatives.
• Prepare and manage annual budgets.
• Monitor revenue, expenses, and profitability.
• Control operational costs without compromising service quality.
• Analyze financial reports and make informed business decisions.
• Maximize occupancy, average room rate (ADR), and revenue.
• Ensure exceptional customer service.
• Handle VIP guests and major customer complaints.
• Monitor guest feedback and online reviews.
• Develop initiatives to improve guest satisfaction and loyalty.
• Recruit, train, mentor, and supervise department heads.
• Conduct staff performance evaluations.
• Promote teamwork and a positive work environment.
• Address employee grievances and disciplinary matters.
• Ensure staff compliance with company policies.
• Support marketing campaigns to increase occupancy.
• Build relationships with corporate clients and travel agencies.
• Develop promotional packages and pricing strategies.
• Monitor competitors and market trends.
• Work closely with the sales and reservations teams.
• Optimize room inventory and pricing.
• Increase food and beverage sales.
• Improve overall hotel profitability.
• Ensure compliance with health and safety regulations.
• Maintain fire safety and emergency procedures.
• Ensure guest and staff security.
• Monitor risk management practices.
• Ensure departmental compliance with Standard Operating Procedures (SOPs).
• Conduct regular quality inspections.
• Maintain cleanliness and operational excellence throughout the property.
• Ensure hotel buildings and equipment are properly maintained.
• Coordinate preventive maintenance programs.
• Oversee renovations and capital improvement projects.

Requirements:

• Bachelor's Degree in Hospitality Management, Hotel Management, Business Administration, or a related field (Master's degree is an advantage).
• 8–10 years of progressive hotel management experience, including 3–5 years in a senior leadership role.
• Strong knowledge of hotel operations, finance, human resources, sales, marketing, and customer service.
• Proven experience in managing budgets, driving revenue growth, and leading multidisciplinary teams.

Salary

Application Closing Date: 28th June, 2026

Application Instructions:

Interested candidates should send their Applications to: efezisouthsea2000@gmail.com using the Job Title as the subject of the email.