GRADUATE TRAINEE- OPERATIONS & SUPPORT AT PICCKR

About Company:

PiccKR is a peer-to-peer app that connects various individuals and businesses in need of delivery services to trustworthy PiccKRs who can deliver packages for them with little to no stress.

Job Description:

Operations Support:

• Assist the Operations team in monitoring and improving delivery efficiency and suggest process improvements..
• Track and analyze key performance metrics such as delivery success rates, customer feedback, and driver performance.
• Help manage order processing, logistics, and inventory.
• Support reporting and performance monitoring.

Customer Support Assistance:

• Handle basic customer inquiries and support tickets under supervision.
• Assist in resolving minor customer complaints and escalating critical issues to senior support agents.
• Collect and document frequent customer concerns to help improve platform services.

Sales Support:

• Assist with lead generation, outreach, and CRM updates.
• Assist in social media engagement, email marketing, and content creation.
• Support the marketing team in contributing to sales campaigns, proposal creation and data tracking..
• Help manage business outreach efforts and follow up with prospects.

Training & Development:

• Participate in workshops, mentoring, and cross-functional rotations.
• Undergo regular reviews to track progress.

Key Performance Indicators (KPIs)
Operational Support & Efficiency:

• Task Completion Rate: Successfully complete 90%+ of assigned tasks within deadlines.
• Accuracy in Operations Support: Ensure minimal errors in delivery coordination and reporting.

Customer Support Effectiveness:

• Response Time: Assist in responding to customer inquiries within 10 minutes during working hours.
• Issue Resolution Rate: Contribute to resolving at least 85% of assigned tickets.
• Customer Follow-ups: Conduct at least 20 customer follow-ups per week.

Sales Support:

• Lead Generation: Assist in identifying at least 20 potential business leads per month.
• Engagement Rate: Support social media engagement efforts with consistent interactions and insights.
• Email & Campaign Support: Contribute to at least 2 email campaigns or promotions per month.

Expectations for Success:

• Proactive Mindset: Take initiative in learning and assisting with various tasks.
• Strong Communication Skills: Effectively collaborate with teams and handle customer interactions.
• Attention to Detail: Ensure accuracy in all support tasks, from data entry to customer follow-ups.
• Adaptability & Multitasking: Handle multiple responsibilities in a fast-paced environment.
• Team Collaboration: Work closely with different departments to support company objectives.
• Willingness to Learn: Show enthusiasm for gaining industry knowledge and developing new skills.

Requirements:

• Education: Bachelor’s Degree in Business, Marketing or a related field.
• Communication: Strong written and verbal communication skills, problem-solving, and organizational skills.
• Proficient in Microsoft Office; CRM knowledge is a plus.
• Adaptable, collaborative, and eager to learn.

Salary

Application Closing Date: 20th December, 2025

Application Instructions:

Interested and qualified candidates should send their CV to: peopleteam@picckr.com using the Job Title as the subject of the email.